• Report: #890320

Complaint Review: Fanelli Window Pros

  • Submitted: Wed, May 30, 2012
  • Updated: Fri, November 23, 2012

  • Reported By: Chris — Shamokin Pennsylvania United States of America
Fanelli Window Pros
2000 Locust Gap Highway Mt. Carmel, Pennsylvania United States of America

Fanelli Window Pros The Window Pros Will not fix windows with a lifetime Warranty - Horrible Service Mt. Carmel , Pennsylvania

*Author of original report: Windows fixed and fine!

*UPDATE Employee: Willing to Service

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We purchased a house full of windows to the tune of almost 14,000 when we moved in our home back in 2004, it was an old home that needed a lot of updating. These Windows were purchased from Fanelli Window Pros, who used to be in Pottsville, but they are now located in Mt. Carmel Pennsylvania. I have about 5 window that I cannot use at all in my house they are junk.

I have been calling Fanelli window pros to get a few windows fixed they installed since the end of March 2012.  I have 5 windows in my house of 13 that they installed that I cannot use at all. They have a lifetime warranty on them, but every time you call the only response is that you are in for service, and I do not know when Gary will be able to make there he has been in Harrisburg servicing for the past few weeks. I am on his way to and from Harrisburg; he cannot stop in here on his way to or from? I was told when I called on 5/11/12 that we understand you need them fixed, we have other service jobs in the area too that Gary needs to get to as well.  If there are that many service jobs in the area, then why is there only ONE person that is servicing all of PA. This is crazy, to beg someone to come fix windows that they charge so much for and have a lifetime warranty.
  
I have been calling for over a week again and the phone just rings, no message no answer, I call the 800-638-1050 # and the 339-1645 # and no one answers on either of them, I sent them a message on line thru the website with no response also sent a message via facebook, all of which went unanswered, or ignored.
I would like my windows fixed, I am not asking for anymore then for Fanelli to fix the windows they sold and installed for me that are supposed to have a lifetime warranty.  It is summer time, I cannot even utilize what I paid almost 14,000 for that are supposed to have a lifetime warranty on them.  Nor, can I get an answer to IF or WHEN they will be out to fix them.

I would not recommend this company to ANYONE!!!! They are all great when you are buying, and making that decision to purchase from them, but wait till you need service, you get attitude when you call after the first time, because they are busy well I guess so they are busy. They have all these people needing service that they cannot service.

This report was posted on Ripoff Report on 05/30/2012 05:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fanelli-Window-Pros/Mt-Carmel-Pennsylvania-17851/Fanelli-Window-Pros-The-Window-Pros-Will-not-fix-windows-with-a-lifetime-Warranty-Horr-890320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Windows fixed and fine!

AUTHOR: Chris - ()

 I will say I was able to finally get my windows fixed. Once I was able to finally reach someone Mr. Fanelli did send someone out to fix my windows. From my understanding and what Mr. Fanelli explained to me is that they were in the process of restructuring the business and relocating to a new location, because of this they had limited access to field service men, and something happened with the phone lines for a short time through the transition period. Bottom line is my windows are now fixed and usable again, they (Fanelli Window Pros) backed up the lifetime warranty and I would expect they would do the same should I need service in the future. My Suggestion is anyone having issues getting service done on them please contact Mr. Fanelli directly and he will make sure you are taken care of!

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#2 UPDATE Employee

Willing to Service

AUTHOR: Vernon - (United States of America)

Dear Chris I apologize for our lack of service and we will do everything we can to make you a satisfied customer. Not sure how the ball has been dropped on this one but you will be receiving a call regarding this. I know this doesn't give you the warm and fuzzies but we have installed over 55,000 windows in eastern pa since 2000, and do our best to service all of our customers. I'm not sure I can find our who you are by just Chris, but I will do my best. Please feel free to call and talk to me I will schedule an appointment with you immediately. Call 570-516-9184 
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