- Report: #285396
Report - Rebuttal - Arbitrate
Complaint Review: Fantastic Sams
Fantastic Sams912 Us Highway 12, Suite 102 Baraboo, Wisconsin U.S.A.
Fantastic Sams hack, chop, chopped, mullet, bad, incompetent Baraboo Wisconsin
*REBUTTAL Owner of company: New Owner
*Consumer Comment: bad hair cut :(
*Consumer Comment: I also feel for you
*UPDATE EX-employee responds: Not all Sams are the same
*UPDATE EX-employee responds: i feel for you!
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My long, pretty hair was getting way too long, however, so eight days ago I went to the Fantastic Sam's in Baraboo, WI to get a trim. I told the stylist that I wanted to look "just like I do now, but 4-5 inches shorter" and I wanted the same basic cut I had gotten last time, "long, loose layers with a few shorter layers framing my face".
There were only two hairdressers at the salon at the time, and one of them started on my hair, cutting the five inches off. She had me hold my head down so I couldn't see what she was doing. About halfway through she had to call the other hairdresser over to ask "how to hold the scissors in relationship to the hair to cut at this angle". The other stylist demonstrated for her, chopping off a huge horizontal chunk of my hair right up front at chin level. As she snipped the last few bits and parted my hair out of my face so that I could actually see it, she said "You're going to look like a whole new girl". My stomach churned. Didn't I tell her, and I quote, "I want to look just like I do now, only 4-5 inches shorter"?
When I looked in the mirror, my "face-framing layers" weren't layers at all, but full-on face framing. Not only that, but the ugly little short hairs go half-way around my head and aren't even. One side is far steeper than the other. I thought the word layers implied that the overall length remained the same, with just some shorter layers to give it more shape. Obviously, the hairdresser didn't get that whole concept. It looks vaguely like a mullet that's been grown out for a few months. Needless to say, she didn't get a tip - I paid and hurried out of the salon as fast as I could, and haven't gone in public since. It's been 8 days.
My complaint is that I think I was very specific about what I wanted and the hairdresser acted like she understood me completely, hardly questioning me at all, and never stopping partway through to check that she was on the right track. In my opinion, neither of the hairdressers that were there that day should be allowed to cut hair, they probably should not have been allowed to pass beauty school, they are both utterly incompetent at their professions.
It will be at least a year before I feel fit to go out in public to get it fixed. I go to school online, so I am capable of pulling that off - but if I didn't have that luxury, I would be outside the Fantastic Sam's with a picket sign and bad chop-job, warning people off. What has been done to my hair is completely unacceptable.
Lyndon Station, Wisconsin
This report was posted on Ripoff Report on 11/19/2007 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fantastic-Sams/Baraboo-Wisconsin-53913/Fantastic-Sams-hack-chop-chopped-mullet-bad-incompetent-Baraboo-Wisconsin-285396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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