• Report: #847569

Complaint Review: Fantastic Sam's

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  • Submitted: Fri, March 02, 2012
  • Updated: Wed, March 07, 2012

  • Reported By: Dr. Doug — Pensacola Florida United States of America
Fantastic Sam's
36 South Blue Angel Parkway Pensacola, Florida United States of America

Fantastic Sam's Fantastic Sams They advertise that walk-ins are welcome but they make you wait to punish you for doing it. Pensacola, Florida

*Consumer Comment: Apparently...

*Consumer Comment: Proving my point

*Consumer Comment: I call foul....

*Consumer Comment: Robert still knows it all.

*General Comment: A Serious Response to Your Experience

*Consumer Comment: Normally

*Consumer Comment: I am the owner of Al's Towing...

*Consumer Comment: Hey Robert

*Consumer Comment: GET A LIFE

*Author of original report: To Golfer

*Author of original report: Thank You

*Consumer Comment: GET A LIFE

*Consumer Comment: Wow..

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I am VERY dissatisfied with this store!  I had no appointment.  I was a walk-in.  I waited 20 minutes to get a cut while three people shot the breeze in the back office.  I finally went back to them and asked why I've been waiting for 20 minutes to get a cut while they were in the back office.  They gave no acceptable answer.  One said she was the store owner and didn't know I was out there all thou one of the three checked me in while the third one watched.  I left with out a cut!!!  I will NEVER go back!!!  They advertise that walk-ins are welcome.  No appointment necessary.  It's very apparent to me that they use this wait time to discourage walk-ins!

This report was posted on Ripoff Report on 03/02/2012 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fantastic-Sams/Pensacola-Florida-32506/Fantastic-Sams-Fantastic-Sams-They-advertise-that-walk-ins-are-welcome-but-they-make-you-847569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Apparently...

AUTHOR: Robert - (U.S.A.)

....some people missed the point.

The OP wrote this report on the basis that it is actually the goal of Fantastic Sam's to discourage Walk-In's by making them wait.  These are the OP's exact words......

It's very apparent to me that they use this wait time to discourage walk-ins!


Now in the real world people realize how silly that claim is, as such they got the response they did.  They probably finally realized how silly their comment was.  But instead of stating that, they decided to go to the "You must be an employee" and got an equally appropriate response. 
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#2 Consumer Comment

Proving my point

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Thanks for proving my point, you don't have to tear down every comment made here.
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#3 Consumer Comment

I call foul....

AUTHOR: Ken - (USA)

"Robert still knows it all.
AUTHOR: The Outlaw Josey Wales - Golden Meadow (United States of America)
SUBMITTED: Monday, March 05, 2012POSTED: Monday, March 05, 2012
Must be good to have all the time to make comments on everyone.
Robert, the internet tough guy:)"
You called ME the internet tough guy and now claim it's Robert.  Which one of us is it?

Do you even remember what  you post from day to day?
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#4 Consumer Comment

Robert still knows it all.

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Must be good to have all the time to make comments on everyone. Robert, the internet tough guy:)
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#5 General Comment

A Serious Response to Your Experience

AUTHOR: Frank - (United States of America)

Dr. Doug,  I am a franchisee/owner of multiple Fantastic Sams salons in Colorado and, on behalf of all the other owner/franchisees, I apologize for the experience you had at the Pensacola Florida Fantastic Sams.

I do realize how some of the posters here on ripoffreport.com might be minimizing your problem and are having a little fun doing so, rest assured, to a successful owner, this is a SERIOUS problem.  If your accounting is correct - that one of the people you spoke with was the owner - I cannot imagine them being in business too much longer using that guest satisfaction method.

It also appears that you went to fantasticsams.com, but had not heard anything (yet).  I can say that, in the Colorado region, although complaints in this region are few and far between, they are infrequent enough that they are a big deal when they do occur.  Therefore, complaints are a top priority.  But, there are a few channels that your complaint goes through before the owner is notified.  

What happens "behind the scenes" is that the corporate franchise headquarters will receive the email.  They will then forward the email to the appropriate region.  From there, the region will forward the email to the appropriate owner.  How often the owner checks their email will vary from owner to owner.

Now, to Robert's first comment, there is NO "scheme" regarding walk-ins versus appointments.  As a matter of fact, we are not supposed to take appointments.  Our business model is designed AROUND you being able to walk in and simply wait your turn.  If a salon owner decides to take appointments, they must be able to manage walk-in guest's expectations without offending them, which can be challenging at times.  That's why it is safer not to.

I can only hope that the salon owner will take your experience serious enough to make the necessary changes to their operation and earn back your continued business - not only for their own sake, but for the sake of our name.  I sincerely wish you luck in resolving this matter. 
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#6 Consumer Comment

Normally

AUTHOR: Robert - (U.S.A.)

You know normally I would give you the usual "I am not an employee".  But you are too smart for that, you obviously would see right through it.  So good for you..you caught me when no one else could.

If you want to discuss your issue personally contact the main number, I wish I could tell you what that was but I never call it myself.  Just ask for extension 23 and they will put you right through.  Now, you may get my voice mail because I am only there on the 3rd Tuesday of each month from 11:58am to 11:59am.  But don't worry I really want to talk to you so I will return your call as soon as I can.
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#7 Consumer Comment

I am the owner of Al's Towing...

AUTHOR: Ronny g - (USA)

..and I approve this message.
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#8 Consumer Comment

Hey Robert

AUTHOR: Susan - (USA)

Another job?  How do you find the time to run banks, mortgage companies, phone companies, cable companies and now, you are a corporate boss with Fantastic Sams. ;>
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#9 Consumer Comment

GET A LIFE

AUTHOR: Golfer - (United States of America)

Sorry to burst your bubble buddie but I have never been to a Fantastic Sams and certainly not an employee.   Just an observer pointing out how utterly ridiculous you appear in your posting.  Find something meaningful to do. 
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#10 Author of original report

To Golfer

AUTHOR: Dr. Doug - (United States of America)

Oh! Another corporate response.  Apparently a great organization.
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#11 Author of original report

Thank You

AUTHOR: Dr. Doug - (United States of America)

Robert,

Thanks for the kind words.  I really appreciate the quick response so soon after my original posting of this complaint.  Thou I would have hoped for something a little more direct and constructive from the Corporate office of Fantastic Sam's.  Especially after I took the time and effort to email you the link to this complaint on Ripoffreport.com.  Maybe something like, Our policy is as follows...  and if there was a miscommunication or misunderstanding, let's work through it so other customers doesn't experience the displeasure you went through.  And in doing so, the company makes more money by keeping those customers.  Well, apparently that was too much to hope for.  What a childish thing for you to say.  Especially coming from Fantastic Sam's Corporate Headquarters!
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#12 Consumer Comment

GET A LIFE

AUTHOR: Golfer - (United States of America)

Get a job.  Do something.  Of all the anal complaints!!!   Where is the rip off?
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#13 Consumer Comment

Wow..

AUTHOR: Robert - (U.S.A.)

You have to be a marketing major to figure out their scheme.  Too bad you know all of the tricks of the trade because I bet you had their marketing department kicking themselves knowing that you were able to figure out their grand scheme.

After all you were able to figure out that they don't really like walk-ins.  So in order to get people to make appointments, instead of doing what someone would expect and say "Appointments preferred" they take the brilliant approach of making potential customers that "walk in" wait until they get so ticked off that they leave.  Where during all of this they must use some subliminal messaging to get people to realize that they need to make an appointment instead.

Well hats off to you for figuring this out.
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