Dear Fantastic Sam's,
I have just gotten back from a haircut at your Amar, Walnut (California) branch. Let me tell you --- it was a beyond terrible experience. It has traumatized me. I am so upset that I left the store unsatisfied and determined never to step into that Fantastic Sam's again, in fear that I will be treated the way I was today. Let me explain..
It started off when I walked in the door. I was quite apprehensive about getting a haircut but I had heard of Fantastic Sam's reputation and their great service and the ease they would give a customer receiving a haircut. However, my experience was quite the opposite. I had decided what type of haircut I wanted but I had forgotten to bring a picture.
I told the lady this, and she simply threw some magazines at me and said, "Look through these." After giving me two minutes to browse the magazines she said rather impatiently, "Are you done yet?" Without giving me time to reply, she said, "Fine. I'll take the next customer." This little event did not anger me but made me feel uncomfortable that she did not seem to care for my welfare at all but that I was just another customer..
Finally, I had decided on a haircut.
The stylist "Babes" (that is her name --- i will never forget her name) took me in after I showed her the style I wanted. She then brought me over to the sink to wash my hair. Now this experience was one that was terrible. The water was freezing cold. I tried to tell her this but she insisted that the water was warm. However, I think I know what warm water feels like ..
I do take a shower everyday. Now, onto the actual haircut.. if that's what one would like to call it.. I call it the experience I would prefer to forget. She sat me down in the chair and began to brush. She claimed that she was trying to get all the tangles out but in my preference she could have done so without buffetting my head back and forth as though my head were a punching bag to be rocked back and forth.
I've had previous experiences at other salons and not one has ever treated me like this.. not one has ever complained incessantly about brushing the knots out of my hair. In fact, other salons have complimented my hair. Babes actually took my head in her two hands and squeezed it in place saying in an indignant manner to "Keep your head in place!" But the thing was, how could I keep my head in place..
How could anyone keep their head in place when she was yanking and pulling on my hair without even holding the hair down to ease the pain of taking out the knots? Finally, the torture was over and she took the black robe off for me to see my "haircut." Usually, stylists ask the client how he likes the haircut but Babes didn't even stick around, much less ask me how I liked my haircut. I was in the middle of my sentence "It's layered, how.." when she said "I can help the next customer" and Babes was off walking with her next customer for her next shampoo leaving me standing with my mouth open in shock.
Although, I still needed to talk with Babes. I examined my haircut and could not even tell it was layered, much less that I had gotten a haircut. My cousin who was also with me could not tell either. I had to speak with Babes. I decided to wait patiently until she finished washing the next customer's hair. (something I must mention that she certainly lacked : patience) After waiting five minutes, Babes was finally done washing the customer's hair and I had my chance to speak with her.
I began, "Excuse me, do I really have three layers?" Babes' reply was so rude that there is no other way to describe it. She openly showed her ill-tempered manner when she threw her hands up as though to put them on her hips and shook her head condescendingly toward me and grunted. Then she rudely replied or retaliated "What did I tell you, weren't you listening?!!" I was in shock.
I could not reply to what she had just said to me.. her tone and body language hurt and shocked me. I had never been treated this way. Was I not a paying customer just like everyone else? Don't I deserve to be treated with some sort of respect? I gave up. I decided to leave. Unsatisfied. I could take no more. I asked to pay.
Even while collecting my money, the lady showed no compunction for her actions. She collected my money and before I could say "thank you," she stormed off to her customer without even telling me, "thanks for coming to fantastic sam's." My trip at Fantastic Sam's began with no greeting and ended with no goodbye.
I'm sorry that I chose Fantastic Sam's or I'm sorry that I encountered Babes. I'm also sorry to do this but I must tell everyone about my terrible experience in hopes that they do not have to experience what I have gone through. I have already spread the word to my friend who was a previous Fantastic Sam's customer and she has vowed never to go there again.
My auntie has also made the same promise. I'm sorry that you have already lost not only me as a customer but two other customers who were once loyal. I hope to save them from such agony from a bad haircut, lack of courtesy, and reserve their money for courteous service.