- Report: #537627
Report - Rebuttal - Arbitrate
Complaint Review: Farend Services Limited/ 1021018 Alberta Ltd
Farend Services Limited/ 1021018 Alberta Ltd240 11 Athabascan Ave Sherwood Park, Alberta Canada
Farend Services Limited/ 1021018 Alberta Ltd Dazzle White/ Dazzle Smile/ Dazzle Smile Pro/ Clean Whites/ World Club Fitness I got you, F*&%ers! Sherwood Park, Alberta Canada
*UPDATE Employee: Hello,
*Author of original report: Thanks, but...
*General Comment: Now, I have a complaint filed gainst them with the BBB and am waiting the results.
First of all, to everyone in North America who has been scammed by this company, please be sure to file a claim with the Better Business Bureau here:
That's how I got the company's REAL address in Sherwood Park, Alberta, not the distribution center in Aurora, Colorado. They are now working to get my money back for me.
First, I bought the trial offer of tooth whitening from DazzleSmilePro because of their ad. on Facebook. Unimpressed with the product, I returned it and cancelled my subscription but was billed anyway. I spoke with a customer service rep. at length to no avail and eventually insisted on speaking to a supervisor where I explained the situation and did finally get my money back.
Then, I noticed 2 additional charges on my statement for $24.82 with this company name ELITEPACK 8663962729 CY. I called the number and asked them what this charge was and they said it was for a membership to World Club Fitness (http://www.worldclubfitness.com/members/). I told them I had not signed up for any such thing and wanted a refund for my 2 payments totalling $49.64, and they told me that I was automatically enrolled when I purchased the Dazzle Smile trial offer, that they do not give refunds and that the details were provided to me with my e-mail receipt from Dazzle Smile Pro and that I had had to call in if I had wanted to opt. out.
I dug the original e-mail out of my trash folder, and there was no information about World Club Fitness, whatsoever. I was then told that it the e-mail must have gone into my spam folder, which I countered by asking why it wouldn't have gone into my inbox like the Dazzle Smile e-mail. Then, I was told that it was clearly outlined on the site where I signed up for the trial offer. Going to the address provided in my original Dazzle Smile e-mail (www.dazzlesmilepro.com) I am redirected to http://www.dazzlesmilepro.com/contactus.php where it simply says: "Please note: We no longer sell this product or anything related to Dazzlesmile".
So, I asked for a refund multiple times on the basis that I did not sign up for this product, and that I never received any such product or information on how to find the product (since it is web-based only). They refused. I asked to speak to a supervisor and was told that the representative I was currently speaking with had the authority to resolve the issue and that they do not give refunds. After repeatedly demanding to speak with a supervisor anyway, I was finally put through, and as I explained to the supervisor why I was speaking with her, the moment I mentioned a refund, she hung up on me. I called back a second time and they wouldn't put me through to a supervisor at all.
Now, I have a complaint filed gainst them with the BBB and am waiting the results.
This report was posted on Ripoff Report on 12/11/2009 12:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Farend-Services-Limited-1021018-Alberta-Ltd/Sherwood-Park-Alberta-T8A-6H2/Farend-Services-Limited-1021018-Alberta-Ltd-Dazzle-White-Dazzle-Smile-Dazzle-Smile-Pro-537627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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