• Report: #537627

Complaint Review: Farend Services Limited/ 1021018 Alberta Ltd

  • Submitted: Fri, December 11, 2009
  • Updated: Mon, January 11, 2010

  • Reported By: V for Vendetta — Montrose California United States of America
Farend Services Limited/ 1021018 Alberta Ltd
240 11 Athabascan Ave Sherwood Park, Alberta Canada

Farend Services Limited/ 1021018 Alberta Ltd Dazzle White/ Dazzle Smile/ Dazzle Smile Pro/ Clean Whites/ World Club Fitness I got you, F*&%ers! Sherwood Park, Alberta Canada

*UPDATE Employee: Hello,

*Author of original report: Thanks, but...

*General Comment: Now, I have a complaint filed gainst them with the BBB and am waiting the results.

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First of all, to everyone in North America who has been scammed by this company, please be sure to file a claim with the Better Business Bureau here: 


http://www.bbb.org/


That's how I got the company's REAL address in Sherwood Park, Alberta, not the distribution center in Aurora, Colorado. They are now working to get my money back for me.


First, I bought the trial offer of tooth whitening from DazzleSmilePro because of their ad. on Facebook. Unimpressed with the product, I returned it and cancelled my subscription but was billed anyway. I spoke with a customer service rep. at length to no avail and eventually insisted on speaking to a supervisor where I explained the situation and did finally get my money back.


Then, I noticed 2 additional charges on my statement for $24.82 with this company name ELITEPACK 8663962729 CY. I called the number and asked them what this charge was and they said it was for a membership to World Club Fitness (http://www.worldclubfitness.com/members/). I told them I had not signed up for any such thing and wanted a refund for my 2 payments totalling $49.64, and they told me that I was automatically enrolled when I purchased the Dazzle Smile trial offer, that they do not give refunds and that the details were provided to me with my e-mail receipt from Dazzle Smile Pro and that I had had to call in if I had wanted to opt. out.


I dug the original e-mail out of my trash folder, and there was no information about World Club Fitness, whatsoever. I was then told that it the e-mail must have gone into my spam folder, which I countered by asking why it wouldn't have gone into my inbox like the Dazzle Smile e-mail. Then, I was told that it was clearly outlined on the site where I signed up for the trial offer. Going to the address provided in my original Dazzle Smile e-mail (www.dazzlesmilepro.com) I am redirected to http://www.dazzlesmilepro.com/contactus.php where it simply says: "Please note: We no longer sell this product or anything related to Dazzlesmile".


So, I asked for a refund multiple times on the basis that I did not sign up for this product, and that I never received any such product or information on how to find the product (since it is web-based only). They refused. I asked to speak to a supervisor and was told that the representative I was currently speaking with had the authority to resolve the issue and that they do not give refunds. After repeatedly demanding to speak with a supervisor anyway, I was finally put through, and as I explained to the supervisor why I was speaking with her, the moment I mentioned a refund, she hung up on me.  I called back a second time and they wouldn't put me through to a supervisor at all.


Now, I have a complaint filed gainst them with the BBB and am waiting the results.


 


This report was posted on Ripoff Report on 12/11/2009 12:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Farend-Services-Limited-1021018-Alberta-Ltd/Sherwood-Park-Alberta-T8A-6H2/Farend-Services-Limited-1021018-Alberta-Ltd-Dazzle-White-Dazzle-Smile-Dazzle-Smile-Pro-537627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Leonard - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#2 Author of original report

Thanks, but...

AUTHOR: V - (United States of America)

On December 31st. 2009, I was given a complete refund due 100% to the claim I filed with the Better Business Bureau.

If you have been scammed by this operation, please file a claim of your own at (((Redacted))) and help spread the word.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 General Comment

Now, I have a complaint filed gainst them with the BBB and am waiting the results.

AUTHOR: Inspector - (USA)

Good luck with that.  The BBB is loyal to those that pay their dues, not the consumer.
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