- Report: #1117372
Report - Rebuttal - Arbitrate
Complaint Review: Farfetch.com
Farfetch.com, Select State/Province United Kingdom
Farfetch.com Overpriced products & poor customer service = shady sales practices
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I purchased a product from farfetch.com but learned within an hour after submitting my order that the same exact product from another vendor was available for $200 less!
I reached out to the company immediately and recommended two options, option 1) price match (provided the link to the alternate merchant) if they cannot then option 2) cancel my order immediately.
The customer service representative explained that they do not price match at all. Worse, she did not cancel my order per my request.
I asked to confirm if the order was canceled. It took the representative 24 hours to respond and she basically stated that they cannot cancel as the order is already being processed. She then suggested that I wait (5 days) to receive the product and then go through the return process!
I cannot believe this UK online merchant is allowed to behave this way, we're talking about a lot of money, hassle and time.
I would stay clear of this place in the future.
The person who did not help me was in fact:
Customer Service Advisor
This report was posted on Ripoff Report on 01/21/2014 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Farfetchcom/Select-StateProvince/Farfetchcom-Overpriced-products-amp-poor-customer-service-shady-sales-practices-1117372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.