• Report: #300826

Complaint Review: Farmers Insurance - Safelite

  • Submitted: Thu, January 17, 2008
  • Updated: Wed, November 19, 2008

  • Reported By:San Diego California
Farmers Insurance - Safelite
www.farmers.com Nationwide U.S.A.

Farmers Insurance - Safelite xyg windows are poor quality and are used by Safelite San Diego California

*UPDATE EX-employee responds: OEM PARTS

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So here's the story. I currently have a problem with a windshield replacement using a XYG windshield. I look through it and I get heavy optical distortions in certain section of the glass that I find unacceptable especially when driving . I've done a number of Google searches and I found that there's a pattern of substandard xyg being installed by companies like Safelite. Not sure here if either Farmer's or Safelite is the problem, I suspect a combination of both, but this is unacceptable for a number of reason that include driving safety when view cars in front of me.

I have a 2004 VW Passat Wagon. None of the remaining OEM VW glass has this problem and I'm going to ask Safelite what is required to get an OEM windshield installed. If companies just installed a good quality windshield in the first place, this would cost them less in the end.

Bill666
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 01/17/2008 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Farmers-Insurance-Safelite/nationwide/Farmers-Insurance-Safelite-xyg-windows-are-poor-quality-and-are-used-by-Safelite-San-Die-300826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

OEM PARTS

AUTHOR: Prlegal08 - (U.S.A.)

I used to work for the company and when you deal with insurance companies paying for your windshield, alot of time customers requested OEM glass.. SO dont think that you can only get good quality glass, because i will let you in on a lil secret - Safelite makes their own glass, (seen training videos, and heard that over and over from managers) if you think you are getting quality glass, you are highly mistaken, its SAFELITE"S glass...lol
ANyway if you want OEM parts, you might as well go straight to the dealer, have them order the part and (if you still want to use safelite) they can come out to the dealer and install it in front of you and many other employees...We've had a lot of complaints when people used the Mobile service, the best work is done in the SHOP!! If you have to wait 30-45 min thats okay, at least you will know its done RIGHT!!

Hope it helps
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