- Report: #478054
Report - Rebuttal - Arbitrate
Complaint Review: Fast Growing Trees
Fast Growing TreesWww.fast-growing-trees.com Charlotte, North Carolina U.S.A.
Fast Growing Trees, Twigs not trees is what I received Fast Growing is the FASTEST RIP OFF AROUND Charlotte North Carolina
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Of the ONE tree that arrived undamaged due to the company just stapling these trees to the bottom of the box (poorest packaging idea I have ever seen) That little tree had only two or three leaves on it. Another arrived broken but I have been able to doctor back to health. The other five are a complete loss arriving with no leave and broken stems. All the plastic containers were squashed.
When I contacted the company (mind you, they do not offer customer service where you can talk to a human directly) I sent email after email asking for a refund. They went in to their standard terms of service for packages that arrive damaged. FEDEX DID NOT DAMAGE THE BOX, the box didn't have a ding on it. The trees were A: twigs and no way they would hold up to much shipping unless carefully packaged and B: STAPLED to the box, well several came loose from the staples and pummelled the others in the box.
How is FEDEX responsible for this claim when the box arrived in PERFECT condition yet the plants were PACKAGED poorly. Either way what shipped was NOTHING like what I thought I was buying. If you look at the video of the Royal Empress Tree that is NOT WHAT YOU WILL GET. You will get a half dead twig. I told the company THREE TIMES not to ship me anymore of their crappy plants yet I got a notification this morning that they are shipping them which I promptly contacted FED EX and explained the situation and they cancelled their shipment. They are unethical have the poorest customer service I have ever seen and take you money and run.
If anyone wants to do a joint lawsuit I will jump on that band wagon! FEDEX is also going to investigate this complaint as if they file an Insurance Complaint with FedEx they will be committing fraud. I paid about $25.00 for a twig of a plant. With only two living. DON'T WASTE YOUR MONEY BUY A TREE AT (((competitor's name redacted)))!
Rip off city! don't buy here!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
This report was posted on Ripoff Report on 08/10/2009 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Growing-Trees/Charlotte-North-Carolina-28227/Fast-Growing-Trees-Twigs-not-trees-is-what-I-received-Fast-Growing-is-the-FASTEST-RIP-OFF-478054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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