- Report: #933142
Report - Rebuttal - Arbitrate
Complaint Review: Fast-Growing-Trees
Fast-Growing-Trees4475 Morris Park Dr Ste J, Internet United States of America
Fast-Growing-Trees Makes Internet Promises But Fails To Stand Behind Their Products Internet, North Carolina
*Author of original report: Chris....A Great Company Asset!
Their web site claims to have an exclusive device that is made to water the trees much better however, when I received the "water-bags", I determined immediately that these devices could not be used with the trees I ordered (should have been common sense to the company, but it was impossible to see the items without receiving them first). (Second sign of trouble)
I contacted customer service who told me that they didn't normally authorize any returns. (Third sign of trouble). After arguing my point that the items could not be evaluated without seeing them first, I finally was given an approval to return the items at my expense. Even after the company received my return, they failed to return credit to my bank card. I had to call three times and ask why the credit was not posted, and they gave me the run-around for a week.
In August, the tree that I paid premium money for finally died, even though I am an experienced horticulturist with over 30 years experience in horticuilture. I went to the company's website and I was completely ripped off when I read that they don't even guarantee their trees beyond 5 days!
I can go to any home improvement store of even my favorite discount department store and their policy is that they will guarantee trees for one year! I hope everyone reads this before buying anything from that ripoff business! I will always come to this site first to see if any company is in their database before I buy anything from a new vendor. Thank you for making this page possible and for allowing me to warn others!
This report was posted on Ripoff Report on 08/27/2012 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Growing-Trees/internet/Fast-Growing-Trees-Makes-Internet-Promises-But-Fails-To-Stand-Behind-Their-Products-Inter-933142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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