Anyone who reads all of the hype on the company's website is falsely lured into believing that this company ships quality products. I purchased one of their "cold-hardy" avocado trees and the sale was paid immediately. Even though I live in the far south and the time of year was at the end of April (well into a hot spring in Texas), the order took two weeks to arrive (first sign of trouble).
Their web site claims to have an exclusive device that is made to water the trees much better however, when I received the "water-bags", I determined immediately that these devices could not be used with the trees I ordered (should have been common sense to the company, but it was impossible to see the items without receiving them first). (Second sign of trouble)
I contacted customer service who told me that they didn't normally authorize any returns. (Third sign of trouble). [continued below]....
..... After arguing my point that the items could not be evaluated without seeing them first, I finally was given an approval to return the items at my expense. Even after the company received my return, they failed to return credit to my bank card. I had to call three times and ask why the credit was not posted, and they gave me the run-around for a week.
In August, the tree that I paid premium money for finally died, even though I am an experienced horticulturist with over 30 years experience in horticuilture. I went to the company's website and I was completely ripped off when I read that they don't even guarantee their trees beyond 5 days!
I can go to any home improvement store of even my favorite discount department store and their policy is that they will guarantee trees for one year! I hope everyone reads this before buying anything from that ripoff business! I will always come to this site first to see if any company is in their database before I buy anything from a new vendor. Thank you for making this page possible and for allowing me to warn others!