• Report: #328001

Complaint Review: Fast-Growing-Trees.com; Fast Growing Trees Nursery; Fastgrowingtree.com

  • Submitted: Tue, April 22, 2008
  • Updated: Mon, September 08, 2008

  • Reported By:Baltimore Maryland
Fast-Growing-Trees.com; Fast Growing Trees Nursery; Fastgrowingtree.com
fastgrowingtree.com; Fast-Growing-Trees.com Nationwide U.S.A.

Fast-Growing-Trees.com, Fast-Growing-Trees.com; Fast Growing Trees Nursery; Ripoff for Royal Empress Tree Online Fast-Growing-Trees.com; fastgrowingtree.com Nationwide

*UPDATE Employee: More Information?

*UPDATE Employee: More Information?

*UPDATE Employee: More Information?

*UPDATE Employee: More Information?

*Author of original report: Fast Growing Trees Nursery

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I bought a tree called Royal Empress Tree from Fast Growing Trees Nursery last year spring. When I received the tree, I called to return the tree back to them because it is too small, the tree trunk is less than 1 cm big, ht 4 inches tall, hold plant is smaller than my baby's hand. The rept Edd said if the tree fall off one leave in the process, I will NOT get my money back, it is a live plan, condition change when I ship back to them, it will not be the same tree that I have received because the tree can turn yellow... anyway, I will NOT get my money back.

When I request REFUND, he said I have the tree, I have to paid for it. Then I request some money back because they promise to send a tree about 1 ft to at least 6 inches tall, or pay my shipping, they reimbursed five dollars to my visa card which I DO NOT AGREE. I have complain to visa card and they sent me a letter said I have settled the case with them for FIVE DOLLARS which is proved by the refund statement on the visa card. Before I order the tree, they told me to dig the ground 4 ft x 4 ft and at least 3 ft deep. Now after a year, the tree still in a container, still 4 inches tall, 2 leaves left after winter, IT look dying to me.

Wendy
Baltimore, Maryland
U.S.A.


This report was posted on Ripoff Report on 04/22/2008 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Growing-Treescom-Fast-Growing-Trees-Nursery-Fastgrowingtreecom/nationwide/Fast-Growing-Treescom-Fast-Growing-Treescom-Fast-Growing-Trees-Nursery-Ripoff-for-Roy-328001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

More Information?

AUTHOR: Wendy Sea - (U.S.A.)

I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order.

It sounds like we offered a $5 credit because the tree wasn't the correct height.

Without knowing who the customer is I can not provide information on what amount was refunded.

If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement.

Wendy Sea
Customer Service Manager
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#2 UPDATE Employee

More Information?

AUTHOR: Wendy Sea - (U.S.A.)

I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order.

It sounds like we offered a $5 credit because the tree wasn't the correct height.

Without knowing who the customer is I can not provide information on what amount was refunded.

If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement.

Wendy Sea
Customer Service Manager
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#3 UPDATE Employee

More Information?

AUTHOR: Wendy Sea - (U.S.A.)

I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order.

It sounds like we offered a $5 credit because the tree wasn't the correct height.

Without knowing who the customer is I can not provide information on what amount was refunded.

If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement.

Wendy Sea
Customer Service Manager
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What's this?

#4 UPDATE Employee

More Information?

AUTHOR: Wendy Sea - (U.S.A.)

I would be glad to elaborate more on this matter if the customer would like to provide me with an order #, or could email [email protected] with the billing address of the order.

It sounds like we offered a $5 credit because the tree wasn't the correct height.

Without knowing who the customer is I can not provide information on what amount was refunded.

If the tree was dying and the customer was still covered under the warranty we could have shipped a replacement.

Wendy Sea
Customer Service Manager
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#5 Author of original report

Fast Growing Trees Nursery

AUTHOR: Lee - (U.S.A.)

Rif Off Royal Empress Tree or paulownia tree, this trees does not grow that fast as they claimed.
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