- Report: #1057222
Report - Rebuttal - Arbitrate
Complaint Review: Fast Locksmith
Fast Locksmith1708 Mystic Hollow Dr Lewisville, Texas USA
Fast Locksmith, Redman Locksmith RIP OFF, TAKE ADVANTAGE Lewisville Texas
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I would advise people to steer clear of Fast Locksmith in Lewisville, TX. I have a young daughter who called for a quote after locking her keys in her car. She was told there would be a service charge of $19 to come to where it was. This was around 3 p.m. in the afternoon, not during evening or weekend hours. Normal business hours. They were located about 5 minutes from her location. They told her there would be an additional fee determined by how complicated it was, how long it took, etc. They arrived and were in the car within a matter of 5-10 minutes. The car doesn't have power locks or windows so it was a very simple case. They charged her $145.05!!! When it was itemized, they charged $19 for the service fee, $90 (yes $90) for a 5-10 minute job, and an additional $25 for labor, plus tax. I think they took advantage of her because she was by herself and desperate to get to her job. There is no way this should have cost so much money. I contacted them and told them I felt they had ripped her off and they said the technician was on his "lunch break" and would call me back. I also told her that my daughter had told me that the technician was very rude and unprofessional and belittled her for locking her keys in the car. Anyway, there was no call back. I called and left numerous messages. Still no call back. When I called today to their business number (1-866-243-3370), it rang twice, clicked, then rang a few more times. Then I got a message that said the voice mail for 1-818-406-1461 is full and could not accept messages. It appears they are rolling the 1-866 number to a cell phone number which I have traced to Van Nuys CA. Also, after doing some research, I have found an association between this company and another company in Mesquite, TX called Redman Locksmith. I called their number (1-888-209-0220) and got the same message about the mailbox being full with the same phone number. Both of these businesses are run out of rent houses. I think they are ripoff artists and should be stopped!
This report was posted on Ripoff Report on 06/07/2013 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Locksmith/Lewisville-Texas-75067/Fast-Locksmith-Redman-Locksmith-RIP-OFF-TAKE-ADVANTAGE-Lewisville-Texas-1057222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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