• Report: #1027912

Complaint Review: Fast N Clean car wash

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  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: lazioman — columbus Ohio United States of America
Fast N Clean car wash
4881 Sinclair road columbus, Ohio United States of America

Fast N Clean car wash 4881 Sinclair road, Columbus, Ohio 43229 Injustice and racism at Fast N Clean Car wash columbus, Ohio

*REBUTTAL Owner of company: Fast N' Clean Detail Confusion

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On December 16, 2012, I bought a car wash groupon ticket  from Fast N Clean car wash through groupon.com  Fast N Clean car wash is located at 4881 Sinclair road, Columbus, OH 43229. When I purchased my ticket, I called Fast N Clean car wash to schedule a detail. The deal on the groupon stated Three full car wash.  It was a $75 value that I purchased for $29; knowing me, I considered this a very good deal. A few hours later, I called Fast N Clean to schedule my appointment for the 28th of December at 8:00am.

On that fateful day, I arrived at the car wash for the first time ever at 8am. I looked around but found no one. I proceeded into the building, and yelled, hello, yet no one showed up. I called Fast N Clean several times while inside their building, but no one picked up the phone. Thirty minutes later, the manager came out and told me my appointment had been canceled due to the weather. FYI, NO ONE in this company called me to tell me about the cancellation prior to my arrival. I was told by the manager ( His first name is Mike) to call and reschedule for another day.

A few days later, I called  Fast N Clean to reschedule my appointment. I was rescheduled for January 9, 2013 at 9am. Upon arriving for my appointment, I was informed by the manager (Mike) that my name was not on the schedule. I was furious. He told me I had not called or probably called the wrong location. I pulled out my phone and showed him proof of my phone call, including the date and time of the call, and the number of minutes I spent during that phone call.

A couple of minutes passed by, and the manager found my name listed in the back of the book he had written the names of the scheduled appointees for that day. Afterwards, the manager said, I still cannot wash your car today sir, we are short staffed. I became furious and asked him whose fault it was that he sent some staff home.  He continually argued with me, until I forced him into washing my car first thing the following day. When I returned the following day, my car was detailed, and I was given a voucher that proved I was eligible for 3 details. The phrase 3 details was handwritten by Mike the manager.

At this point, I became very dissatisfied with their service, but I wanted to use my moneys worth, so I told myself I would endure till I utilized the other two car services. I called Fast N Clean towards the end of February 2012, and I was told by Mike that the next available date was March 7 at 830am.

I had not slept the night of March 6-7 because I had been at the hospital. I left the hospital at 6am and decided not to go home immediately, with the fear that I might oversleep. I went to a nearby fast food restaurant afterwards to read a book until it was time for by appointment.

I arrived at Fast N Clean at 7:54am and was told to wait till 8am when the car wash officially opened. Upon my arrival, the same manager told me he could not wash my car because I had 'defrauded' him into detailing my car the last time, so I had used up my money. I was told my last detailing was meant to be $69 but I utilized the $200 service.  FACT: I paid FOR AN INTERIOR AND EXTERIOR DETAILING SERVICE THROUGH GROUPON. The manager decides to change the story and proceeds to tell me my coupon had expired. So I logged on to the groupon app on my phone and showed him proof that my voucher was still valid. It showed that it expires on March 20. When he saw this, he said I was only allowed to use it once. His statement was FALSE; the ticket itself states Three full car washes.

When he saw this, he said, I dont care what you say, Im still not washing your car today.  Afterwards he threatened to call the cops if I did not leave immediately. All this while, I had been in my car while he was yelling on my face. I welcomed his threat and told him I would wait for the cops to arrive. I told him I would love to talk to the cops. The manager (Mike) called one of his workers and I saw them dial a number- I am unsure the number they dialed. I waited for 10-20 minutes but no cop showed up.

The manager comes again and tells me to leave, that he doesnt care what I say because he is not washing my car. So, I asked him to put it in writing, stating he was refusing to offer me service, when in fact he was supposed to offer the service. But he denied and began to curse at me. The manager of Fast N Clean car wash said, I aint writing sh$%. I did not respond with a single curse word.  Before I left, I told him he would meet me in court. I drove off afterwards.

MLK said, In justice anywhere, is injustice everywhere. I absolutely think it is unjust to deny me service when I have all the rights to that service. I understand that we live in a progressive America where all individuals are supposed to be treated equal, but the fact remains I was treated like an animal by Fast N clean. I received my refund from Groupon the next day.

I write this to speak out against injustice. I dont know if the mere fact that black or have a non-American accent plays a role in the managers decision to treat me like an animal, but I do not think this is right. It is absolutely unjust! I encourage everyone who reads this to speak out against injustice by sharing this article and telling your friends and family about the bad customer service at Fast N Clean. BTW, they have a F rating by Better Business Bureau.

This report was posted on Ripoff Report on 03/13/2013 01:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-N-Clean-car-wash/columbus-Ohio-43229/Fast-N-Clean-car-wash-4881-Sinclair-road-Columbus-Ohio-43229-Injustice-and-racism-at-Fas-1027912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Fast N' Clean Detail Confusion

AUTHOR: Fast N' Clean Car Wash - ()

When this customer purchased the Groupon in question, we were offering several deals with that offer.  One of which was a detail package and one was for three full service washes  The deal that she purchased was for 3 full service washes at 29 dollars (https://www.groupon.com/deals/fast-n-clean-car-wash-3).  We sincerely apologise if there was confusion in what the customer purchased from Groupon and the scheduling difficulties that she experienced as we do not require sheduling for our full service washes.  Sometimes in the service industry there is some miscommunication, but we stand by our approval rating with Groupon at over 80%.  I assure you that there is no favortism with our customers as we strive to give them best service possible every time, no matter if our patron be black, white, paying with Groupon, or is a first time customer receiving our express/full service wash without one of valuable ongoing deals.  We pride ourselves on giving value to our customers in ways that other car washes in town do not and at a cheaper price to boot.

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