• Report: #432008

Complaint Review: Fast Size, LLC - Brian Walter

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  • Submitted: Sun, March 08, 2009
  • Updated: Mon, March 15, 2010

  • Reported By:Tampa Bay Florida
Fast Size, LLC - Brian Walter
101 Columbia Ste 150 Aliso Viejo, California U.S.A.

Fast Size, LLC - Brian Walter Auto Payment Scam, Deceiving, False Merchant Global Fraud Database, Unethical and Un-professional Aliso Viejo California

*Consumer Comment: FastSize is the biggest scam ever! *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: FastSize, LLC wins credit card dispute

*Author of original report: FastSize - Brian Walter, Deceiving, False Merchant Global Fraud Database, Unethical and Un-professional, Aliso Viejo California

*UPDATE Employee: Uneducated and highly confrontational customer

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I recently made a purchase with a company called Fast Size, LLC who is based in California with the following address and phone number: 101 Columbia Ste 150, Aliso Viejo, CA 92656-1490, Phone: (949) 297-3882. Website: www.fastsize.com. The listed and stated owner is: Brian Walter

After my initial one time purchase, I noticed several monthly charges in the amount of $19.95 on my credit card from Fast Size, LLC. Shortly thereafter, I made numerous calls to the company and I could never reach a live person. I left several messages and never received a return call.

I sent numerous emails and finally received an email from Brian Fast Size Support. He said that I signed up for their monthly consultation service. I then replied, I never agreed to purchase any other products or services other than my one time purchase. I also said I never knew I was being charged and I never signed up for any of their ongoing monthly services. He replied, There was a box in an email they sent to me that was checked off. I said, I have never seen this box, nor did I check off any box in any of their emails sent from them. He replied and said they would cancel the service. However, he also said he would not refund the past monthly charges on my credit card.
I then stated to Brian that I was going to dispute all of the unauthorized monthly charges on my credit card.

In response to my dispute, here were some direct quotes from an email sent from Brian Walter:

To address your comment though, we lose money on a credit card dispute, there is a penalty for it. Rest assured, I'm going to advise my staff to contest it heavily though, as a show of appreciation for all of your caustic emails.

See email ticket from 3/05, where I advised you your account was in fact cancelled. Still having trouble reading things I see. I have also taken the liberty of submitting your credit card information to the global fraud database, which is used by most online merchants.

Kind regards,
Brian - FastSize Support

Keep in mindthis is the type of company you will be dealing with if you conduct business with them. I believe the box in the email is fabricated or possibly automatically checked off if you do not reply. It is some type of auto scam or just a plain scam. All these events are factual and true. This is just to inform the public of the character, ethics and un-professionalism of this company. In addition, it appears as the owner hides under the name Brian Fast Size Support and never addresses himself as the owner until there is an issue. As you can see in the email statement made from Brian Walter he falsely submitted my name to the Merchants Global Fraud Database. This shows the type of character and ethics he has. BUYER BEWARE

LH
Tampa Bay, Florida
U.S.A.

This report was posted on Ripoff Report on 03/08/2009 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fast-Size-LLC-Brian-Walter/Aliso-Viejo-California-92656-1490/Fast-Size-LLC-Brian-Walter-Auto-Payment-Scam-Deceiving-False-Merchant-Global-Fraud-Da-432008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

FastSize is the biggest scam ever! *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

AUTHOR: VM - (United States of America)

FastSize is the biggest scam I became a victim of. I ordered my extender for $39.95 (on sale by this time January 2010) Beware they are using different web sites that share the same database. http://www.Fast-Size.com http://www.FastSize.com http://www.FastSizeextender.com I order mine from http://www.Fast-Size.com Where the purchase price was $39.95 + Tax : US $3.50 + US $56.84 = Total : US $56.84 *Pay attention here: there is nowhere on the website nor at checkout point anything saying about any services or any monthly enrollment of doctors programs or whatsoever. There was a straight checkout when you click on the product with the total of US $56.84 After you place the order, you get automatic email reply confirming your purchase from support@fastsize.com : ============================================================== Description : Order Placed via FastSize.com Online Shop Order Items : Doctor Support Program, Doctor Support Extender Kit ????? Total : US $56.84 Tax : US $3.50 Shipping : US $13.39 Payment Method : Visa A month later my credit card got charged $43.45 by FASTSIZE LLC 949-297-3882 CA. I called my credit card and they reported merchant: Address: 101 Columbia Suite 150, Aliso Viejo, CA 92656 Tel: (877) 327-8749 Contact: Kim Vo - Director Company ID: 100051766 My credit card dispute department made a 3 way call to the FastSize company and talk to Maggie who brutally lied to the credit card representative, that there was a check box at checkout that I have clicked to agree to a doctors program enrolment fee for 6 months at checkout $39.95/mo and after that just 19.95 forever. There is no check box or any program enrollment on the website! Period! Assume I purchased a service why they tax a service? Only product gets taxed. Why they charge my credit card $43.45 instead of 39.95 the next month. They are so controversial and full of crap! They have placed a bogus agreement of terms and conditions under totally different website: http://www.fastsizeextender.com/tos.html which is hosted by totally different webmaster - Roaring Tiger If you try to save this page youll see the original webhost: www.RoaringTiger.com This page is used by FastSize company as a proof before the credit card companies in case of dispute and many credit card companies are buying it and side with the FastSize. Also because this is a product and subject that many people do not feel comfortable discussing it openly due to fear of embarrassment and they just let it go! But this time I will take these guys down! Ill get Attorneys General Office involved and all known institutions to bring this scammers down! This is a criminal act and there should be permanent Jail time for individuals like that! Will post the progress of this case.


VA

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280
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#2 UPDATE Employee

FastSize, LLC wins credit card dispute

AUTHOR: Brad Madiuk - (U.S.A.)

FastSize thought it necessary to to update anyone who has been following this report with the verdict. LH's credit card company has sided with us, FastSize LLC and declined his request to "chargeback."

This means Visa found LH at fault and has denied his request to "get his money back."

This only happens when there is clear cut evidence that the consumer is in fact completely wrong. Visa doesn't like to alienate their customers and tends to side with consumers most of the time so they will not go to a different card provider. However when there is ample evidence that the consumer is wrong they side with the merchant (in this case, FastSize.)

This will be our last response to this file. It's perfectly clear now that LH is a liar and a thief, and tried to scam services from us and then tried to claim we were at fault.

Have a great day LH.
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#3 Author of original report

FastSize - Brian Walter, Deceiving, False Merchant Global Fraud Database, Unethical and Un-professional, Aliso Viejo California

AUTHOR: Lh - (U.S.A.)

Rebuttal:

I will address Mr. Brad Madiuk's false statements and comments.
It seems Mr. Madiuk is misinformed and/or not being truthful. Anyone can go to the BBB website to find another complaint against this company. This is in addition to the one I just filed. However, I am sure this is just another Uneducated, Confrontational and Bad Apple of a customer. It is awful convenient to label a screwed over and unsatisfied customer in this manner. Everybody can see the mentality this company has by their response. The old saying The Truth Hurts applies here.
First of all I am willing to submit the original emails from Brain Walter to whoever wants to validate these complaints. I posted a few of his direct quotes from some of the emails he sent me. I am just curious to know why Mr. Brian Walter is not responding to these complaints? He responded to me when I made a complaint. Maybe he is just Sleuth Brain Fastsize Support. I guess he has to have someone do his dirty laundry for him.
The comment made about Dr. Levine? I do not know Dr. Levine nor have I ever had any contact with Dr. Levine. If anyone that wants to verify this, I will be more than happy to send a release statement to Dr Levine to release any and all information that he has on me. However, you will see there is none. That is because everything that I am stating is true and unfabricated. I never signed up for the service, knew about it or used it. I think everyone knows that you are probably better off to be a truthful individual and/or business. I able and willing to proof everything I am stating here. Actions speak louder than words.
Buyers Beware!! This company is suppose to be a medical related company and it appears as though they are willing to violate "HIPAA Privacy Rule". In addition to the "Corporate Practice of Medicine" under the "Medical Board of California". Here is a link for you: http://www.medbd.ca.gov/licensee/corporate_practice.html. I have an email from Brian Walter stating that he was going to advise Dr. Levine not to see me anymore. Here is his direct quote Good luck getting anyone to respond PERIOD from one of our competitors. Perhaps I'll advise Dr. Levine to quit seeing you. Now take into consideration that I was never seeing Dr. Levine. However, you can see they are willing to violate the laws and your rights.

I am also able provide references to many past merchants and business owners that I have conducted business with no problems ever. That is because they are usually ethical, professional and honest. In addition, take into consideration, that this company is one that is willing to falsely submit your credit card information to a Merchant Global Fraud Database. Just for making a complaint and disputing an unauthorized charge. If that does not show their character and ethics. Buyer Beware

Last but least. They are unable to proof that I am providing false information. because I am not. This only further validates my complaints. So you the people decide who is truthful here. Like maybe your parent(s) and/or grandparent(s) may have said to you at one time in your life Be Truthful. Usually the truth prevails.



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#4 UPDATE Employee

Uneducated and highly confrontational customer

AUTHOR: Brad Madiuk - (U.S.A.)

FastSize, LLC of Aliso Viejo CA has a premier reputation from a customer service stand point. We make it our mission to provide every customer the best service they could receive from any company both in our market, and even in any other. We have completed over 250,000 successful business transactions with our customers, and as you will see - this is the first time we have had a negative report on this website or any other.

Unfortunately there is always a bad apple in a bunch - and websites like this give these bad apples a voice. We would like to help any potential customers understand why this experience should not be taken with any sort of serious tone.

FastSize produces a medical traction (brace) device for the penis. This device is now approved by most medical companies to be used to treat Peyronie's Disease, which is a plaque buildup in the penis. One of Dr. Larry Levine's patients (this is not client, doctor confidential, as the customer we are filing this rebuttal against has made this public) purchased our device. When he did so, he also clicked a box on our website during checkout that allows him personal and one on one medical consultation 24/7 with Dr. Levine or any of our other 6 staff medical consultants. This service is provided at $19.95 per month.

Furthermore, we offer a 30 day free trial of this service. The customer in question used this service during the free trial - which proved he knew he was signed up for it. After using the service for several months, he contacted us and informed us very rudely he was going to contact his lawyer for unapproved charges on his credit card. He had already filed a "Chargeback" which costs our company over $30 for each month. That is why it is in our best interests to never charge anyone without their consent. If they contest it with their card company, we clearly lose a lot of money.

"Lh from Tampa" has very poor communication skills, is extremely confrontational, and if you are considering doing business with him - do not. He will use your services or products and then try to scam you to get them for free. Costing you both in revenue and in headaches. It is clear to us that he does this with companies, services and other products on a regular basis as he is skilled in calling people "scammings" and "spammers" every other sentence. It's not hard seeing he does this on a regular basis from the email correspondence he has had with our staff and our president/owner.

We are able to compile proof that this customer is providing false information, and in fact we should be filing a Rip off Report against "Lh". Either way, we have so much evidence that he is in fact lying, that our merchant will have no problem winning the "chargeback". As "Lh" has threatened a lawsuit, we will also be more than able to win this case and counter-sue.

It's unfortunate that companies, schools, government etc must change policies and practices because of a minority of people. But there is always one unstable compulsive liar in the bunch, and sadly we were stuck with "Lh" who has been one of the worst.

Please contact us with any questions, comments or concerns about this issue or any other you have with us or our company. We are available and very open: 1 877 327 8749.

We look forward to seeing you in court "Lh."
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