• Report: #1032214

Complaint Review: FastMelts - Total Cleanse - Fit Factory

  • Submitted: Tue, November 11, 2008
  • Updated: Tue, November 25, 2008

  • Reported By:Geneva Illinois
FastMelts - Total Cleanse - Fit Factory
http://fastmelts30.com/; http://totalcleanse.net/; http://www.fitfactory.com/ Internet U.S.A.

FastMelts - Total Cleanse - Fit Factory Total Scam Internet

*UPDATE Employee: Please Contact Us So that We Can Give You A Better Experience

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I saw an advertisement on my Facebook page for Oprah's new diet. It had her picture. I clicked on it and was taken to a blog about a mother's weight loss journey. There were two links to free trial samples of Acai Berry and Total Cleanse. I ordered the trial sample for both.

After I ordered the merchandise, the Acai Berry was charged to my credit card account under the name "FastMelts30" with the phone number (877) 859-1069. I was informed that the product would ship within a week.

I went back to the site after I did not receive an order confirmation. I saw buried in the terms and conditions that if I did not cancel the order within 2 weeks of the order, I would be charged $79.99 a month for the Acai Berry. I googled the phone number and found a lot of reports of scams by this company and also the Acai Berry is nothing more than sugar from this company.

I immediately called to cancel my order, even though I never receive the product. I was on hold for almost an hour before I reached a custmer service person. My order was cancelled and I received a cancellation number. To date, I have not received my product.

A few days later, my credit card was charged $29.95 by a company called Fit Factory. I never authorized this charge. I contacted my credit card company and disputed it. My credit card company told me to try and call the company in the mean time. I called and after being on hold was told that part of my Acai Berry order was a 7 day trial of "Fit Factory." There was no such disclaimer in the Acai Berry site. He did credit my account.

I did receive my Total Cleanse order, but again, they had buried in their terms of service I would be charged $79.99 if I did not cancel within 15 days of shipment. I tried calling the number on their invoice: (866) 320-0038 and it was either busy or dropped the call after three rings.

I was able through other scam site able to cancel my Total Cleanse order through an on-line customer chat website: (((Redacted))). I have a copy of the transcript. I was told I would receive a confirmation number in my e-mail.

Do not fall for this scam like I did. I can't believe Oprah would allow her name to be attached to such companies like this!

Geneva, Illinois

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 11/11/2008 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/FastMelts-Total-Cleanse-Fit-Factory/internet/FastMelts-Total-Cleanse-Fit-Factory-Total-Scam-Internet-1032214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please Contact Us So that We Can Give You A Better Experience

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Connie. I'm the customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST.
We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response.
If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.

Connie, CSA

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