Fathers Choice last resort taken away by company with no conscience Intenet

Hello Everyone,

I am a current employee of Father's choice I'm here on this site just to share a little bit of the truth with old, new, or potential member's. We have a member service group that makes the first contact with a member. That initial person that enrolled that member did nothing more but explain the services as well as the options in which they have 3. At this point they are asked if they would like to utilize the service. If member did enroll they will be sent an orientation video which will go over the details of our service, monthly billing and in house legal document preparation services. After reviewing the "terms and conditions" you have the option to accept or decline the terms that you read.

We use this video to stray away from the he said, she said it allows us to be efficient and enables the customer not only to hear a verbal play out of the service but also get a visual so that by the time they make it to the case manager they know what to expect. Unfortunately just like any normal human we tend to not pay attention to the details that were layed in front of us or even tend to not follow simple instructions by merely just watching the orientation video that was asked.

When we notice that a member did not view the orientation video we route them back to their emails to assure they review the terms and conditions as I mentioned earlier because after viewing it they have a clear undersanding of what type of service they enrolled in. I would like to also mention that at that point if they do not feel what was read matched to what the representative said to them they declined the terms and would receive a full refund.

Unfortunately instead of that happening we would have a good portion of those members fail to call us back after accepting or decling the terms. While working there and dealing first hand with member's we come to find out just like ourselves at Faher's Choice our member's have a commitment to their lifestyles and work schedule so that tends to disable us from reaching everyone. We do come across voice mail boxes more than actually contacting a members live. Not to mention that about 2/3 of of our member's live in the East Coast and are work schedules have a 3 hour difference in them.

The words that I type here are not to provide an explanation or even excuses of what the realty is but only to allow fairness and hear both sides to a story. In the time that I have been employed there I have only encountered few unhappy member's with a legimate reason for their complaint and mishap with our company I know we are far from perfect but everyone who currently works for Father's Choice after us being able to seed out the employees who may have not had the member's best intrerest at heart we are a group of individuals who's intention's mean nothing but to be helpful, encouraging, and supportive through a process that is emotional and exhausting because we ourselves have had to overcome similar situaions.

Every day and minute we spend in our office is completety and sincerely devoted to the the Father's Choice's member. A lot of employees that I work with on a day to day basis will skip out on their break, lunch break, or even stay late to make sure they helped that member to the fullest and best of their ability. We were given this chance because we showed concern and willing to want to help these people and we were given that oppurtunity to change lives because Brian Azouz a man who knows the family law system to well after his ex-wife intentionally kept his son from him for several years.

This leared him to invest his time and money into an organization to help father's find an affordable solution to deal with their family law issues. Since he decided to open this company he has helped over 5,000 member's including mother's and father's get a new court order. To show our accomplishments and devotion we keep a wall of smiles in the office which is a wall that we have filled witth pictures of member's and their children. This allows us to visually see who were are reuniting So to all the families who may have been negatively affected by Father's Choice we deeply apologize for any inconvienence or burden I just wanted to express this on behalf of our company. Thanks for your time if you decided to read this report.

Hello Everyone,

I am a current employee of Father's choice I'm here on this site just to share a little bit of the truth with old, new, or potential member's. We have a member service group that makes the first contact with a member. That initial person that enrolled that member did nothing more but explain the services as well as the options in which they have 3. At this point they are asked if they would like to utilize the service. If member did enroll they will be sent an orientation video which will go over the details of our service, monthly billing and in house legal document preparation services. After reviewing the "terms and conditions" you have the option to accept or decline the terms that you read.

We use this video to stray away from the he said, she said it allows us to be efficient and enables the customer not only to hear a verbal play out of the service but also get a visual so that by the time they make it to the case manager they know what to expect. Unfortunately just like any normal human we tend to not pay attention to the details that were layed in front of us or even tend to not follow simple instructions by merely just watching the orientation video that was asked.

When we notice that a member did not view the orientation video we route them back to their emails to assure they review the terms and conditions as I mentioned earlier because after viewing it they have a clear undersanding of what type of service they enrolled in. I would like to also mention that at that point if they do not feel what was read matched to what the representative said to them they declined the terms and would receive a full refund.

Unfortunately instead of that happening we would have a good portion of those members fail to call us back after accepting or decling the terms. While working there and dealing first hand with member's we come to find out just like ourselves at Faher's Choice our member's have a commitment to their lifestyles and work schedule so that tends to disable us from reaching everyone. We do come across voice mail boxes more than actually contacting a members live. Not to mention that about 2/3 of of our member's live in the East Coast and are work schedules have a 3 hour difference in them.

The words that I type here are not to provide an explanation or even excuses of what the realty is but only to allow fairness and hear both sides to a story. In the time that I have been employed there I have only encountered few unhappy member's with a legimate reason for their complaint and mishap with our company I know we are far from perfect but everyone who currently works for Father's Choice after us being able to seed out the employees who may have not had the member's best intrerest at heart we are a group of individuals who's intention's mean nothing but to be helpful, encouraging, and supportive through a process that is emotional and exhausting because we ourselves have had to overcome similar situaions.

Every day and minute we spend in our office is completety and sincerely devoted to the the Father's Choice's member. A lot of employees that I work with on a day to day basis will skip out on their break, lunch break, or even stay late to make sure they helped that member to the fullest and best of their ability. We were given this chance because we showed concern and willing to want to help these people and we were given that oppurtunity to change lives because Brian Azouz a man who knows the family law system to well after his ex-wife intentionally kept his son from him for several years.

This leared him to invest his time and money into an organization to help father's find an affordable solution to deal with their family law issues. Since he decided to open this company he has helped over 5,000 member's including mother's and father's get a new court order. To show our accomplishments and devotion we keep a wall of smiles in the office which is a wall that we have filled witth pictures of member's and their children. This allows us to visually see who were are reuniting So to all the families who may have been negatively affected by Father's Choice we deeply apologize for any inconvienence or burden I just wanted to express this on behalf of our company. Thanks for your time if you decided to read this report.