ED Magedson – Founder
Feather River Doors, Select State/Province USA
Feather River Doors Rep Davina We purchased a front door with 2side lite and the glass has air bubbles in it I called them they told me there is nothing they can do about it I told them I did not buy the doors at a irregular price I need a tech to come out and they told me no we are not sending a tech out they will refund me my money once I take the doors out and bring them back to Home Depot and then I can buy more doors okay who is going to pay for uninstall and reinstall they said you are I explained I paid 700 to install so you are telling me that I have to pay to uninstall 700 and reinstall another 700 that is another1400.00 dollars Tacoma Washington
well we are not paying for your uninstall and reinstall I also explained reading your statement in your book it says clear glass nowhere is there clear glass don't buy from feather river doors they are very deceiving and all they want is your money customer service hate you once the get you money when you see there name run for your life I wish I had I fell we as complaining customers we need to stand at the purchasing stores and boycott them they should not be allowed to do customers like that
I purchased front door with lite on the side and when door was installed I noticed air pockets in the glass I called company and told them about it they told me that is how the glass is I told them reading in you book it said there is also clear glass they said the way the glass is that is how it is I said to me that doesn't look right I had friends that came over and said oh where did you buy that door from grossman outlet I said no we bought it at Home Depot full price I was never so embarrassed I requested a tech to come out they said we are not so ending a tech okay fine we will give you your money back rep said you take the door out return it back to Home Depot and we will give you back your money I said okay I paid 700 to install now your telling me I have to pay to uninstall and pay again to reinstall that's right where not paying for it the rep said all where doing is refunding your money for the door don't buy there defective doors manager and rep wasn't help ful at all
This report was posted on Ripoff Report on 08/28/2013 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Feather-River-Doors/Select-StateProvince/Feather-River-Doors-Rep-Davina-We-purchased-a-front-door-with-2side-lite-and-the-glass-ha-1079882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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