I sell on EBay. I have been shipping with FedEx ground for 3 years. They were cheaper than UPS and gave me great service. Last week I got charged an extra $7.50 for Additional Handling. I called 1-800-622-1147 and talked to a supervisor about this charge. She told me that my box label had to be scanned by hand and that was the charge. She could not or would not tell me the exact problem. The box may have been torn by them? Or the box could have fallen off the belt and had to be hand scanned by a human? I take great pride in building boxes. I use the best 3" 2mill packing tape money can buy. I use a lot of tape. I can not quote shipping to my ebay customers and them pay and extra $7.50 per shipment because some unnammed person scanned my item. One would think an employee would welcome a break from watching robots and do a little work. I do beleive that someone at FedEx could find out the location and the name of the employee if they wanted.
After 1 hour on the phone I did get her to credit my account the $7.50 Then she told me that this would go on my record of life and may happen again. I am going back to UPS. The UPS cost of this package was .83 cents more. In light of the fact that FedEx is going to lose billions in lawsuits I quess I would rather support the union UPS drivers again. I have been reading about a lot of problems with FedEx home delivery. Bottom line: FedEx Express is great. FedEx Ground and Home Delivery: Not so much, Take care, Gary (KeysParkPro and ParkPro on EBay)