I Shipped 8 boxes of personal possessions for a temporary assignment in Va to CA. These boxes were my personal items including, clothes,shoes, coats, books, TV, computer, DVD player, DVD;s and many other Misc items
I did this because it seemed safe and I included a signature requirement. Well I was very wrong. The Kinko's office wrote the wrong apartment number in the address label. Since customers do not get a recieipt with the shipping address typed by the employee we do not get to see the error. My paperwork was correct? This is a major flaw in the FEDEX process.
My items were all shipped to the wrong address. The woman at the wrong address signed for the items?? When the items did not show up at my address I went online to find they were delivered? After calling dozens of times over a period of two weeks, FEDEX basically has a process that ensures they are no accountable. I informed them:
1) The delivery address was wrong
2) The person that signed was not the recipient (Blatant fraud) and they needed to recover my items.
Guess what..They made no attempt to recover the items or set up an investigation as to what went wrong. Basically for two weeks they stone walled me, telling me everything was fine, the boxes were delivered to the correct address. How insulting and insensitive to a person that lost many personal items worth thousands of dollars.
Then when I claim, guess what. They deny any wrong doing and dont pay the insurance. I have lost all faith FEDEX. They treat customers with contempt. I feel like I live in a third world country where our rights are zero and we should not expect anyone to do what is right. They tried to bury the problem and ignored all of my information. Also, this company makes it impossible to track information. They do not use email or faxes when dealing with customer service. The only recource is to use snail mail. In these situations telephone calls are worthless, no records.
I have been scammed, and suspect FEDEX employees may be implicated, they thought it was christmas when my TV and computer were in original boxes.
This is now a police report in Chula Vista. I know detectives have little time for these cases. I suspect justice will not likely be served. A great injustice
My intent is to take Fedex to the small claims court. I have all the paperwork. I keep all records. The morale of this story. Don't expect FEDEX to help when things go wrong. These guys are trained to basically block you and their system does not track these issues with any visibilty for the customer. They refused to allow me to even talk with the delivery station. They just want you to go away, and pretend all is well.
I am devastated and really angry with these guys. A great injustice has been done.