- Report: #389074
Report - Rebuttal - Arbitrate
Complaint Review: FedEx Ground
FedEx Ground942 South Shady Grove Road Memphis, Tennessee U.S.A.
FedEx Ground Ripping off Consumers: Refuse to Pay For Claims Memphis Tennessee
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What they did is unethical! They love to take insurance premiums and they push customers around. They accepted payment of the $400.00 of coverage, admitted damage of shipment but not willing to do the right thing by the customer. We escalated to FedEx President desk who simply blamed us for shipping the parcel!
We cut a check for our customer, we wrote off the entire transaction and refunded, shipping and packaging fees out of our own account. This was the moral and ethical thing to do.
These big companies hide behind their tariffs that nobody reads and if they do, the co has the right to change their policies anytime and without notice.
I appreciate the fact that you educated your audience about these issues, this is the season to remind them to ship carefully and tell them to be aware!
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This report was posted on Ripoff Report on 11/07/2008 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx-Ground/Memphis-Tennessee-38120/FedEx-Ground-Ripping-off-Consumers-Refuse-to-Pay-For-Claims-Memphis-Tennessee-389074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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