• Report: #723395

Complaint Review: FedEx Kinko's

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  • Submitted: Thu, April 28, 2011
  • Updated: Thu, April 28, 2011

  • Reported By: THEY TOOK MY MONEY! — Austin Texas U.S.A.
FedEx Kinko's
9222 Burnet Rd, Suite 101 Austin, Texas United States of America

FedEx Kinko's FedEx Office Print & Ship Center,Kinko's RIPPED OFF TOTAL AMOUNT ON MY PRE-PAID COPY MACHINE CARD Austin, Texas

*Consumer Comment: I agree!

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   Before FedEx bought my friendly neighborhood copy& offset print shop, it was called Kinko's and sold essential office supplies and sent FAXes for you and you could make your own copies and local calls and they had tables & chairs, restrooms, passport photos, lamination, conference room w/ multimedia equipments,water cooler,limited printing & bindery and anything you needed printed.

   Great place to launch a job search from which, in this town, is often if you are not connected!

   When FedEx bought the place, no more tables, computers for rent for outlandish fees, no more phone and now you had to have pre-paid copy cards to insert in the copiers to make copies....

    I bought a copy card & used it for several years. There was nothing about an expiration date and I liked to keep a $5-$10 balance on the card

    April 14,2011, I went in to make copies and suddenly, my card is not working. [continued below]....
..... I asked the guy on duty about it and the card worked well enough but up came a message on the copy machine instead of a copy.It said "TAKE THE CARD" as in confiscate.  The  guy couldn't read how much money was left on it but he gave it back to me. He said the readout told him the card was invalid.

    I think I had $5.00 left on it. Maybe $10.00. The card reader CONVENIENTLY wouldn't give the amount or anything else except the card was invalid and for the attendant  to take it.

    FEDEX-KINKO'S OWES ME $5.00 which I feel like they stole from me.

    If you multiply that by any other customers whose cards were canceled UNANNOUNCED when FedEx-Kinko's became Fedex Office etc. NICE CHUNK OF CHANGE

   And all they had to do was keep the money & cancel the card without notice.

   CORPORATE POLICY? OR JUST A MISTAKE?

   I still have the card.  KEEP IT AS A REMINDER NEVER TO SET FOOT IN A FEDEX-KINKO'S STORE AGAIN!

   And UPS Store has a new customer.;

   I'm not going there anymore. If you want to go--BE CAREFUL!

This report was posted on Ripoff Report on 04/28/2011 06:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx-Kinkos/-Austin-Texas-78758/FedEx-Kinkos-FedEx-Office-Print-Ship-CenterKinkos-RIPPED-OFF-TOTAL-AMOUNT-ON-MY-PRE-723395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I agree!

AUTHOR: nick1346 - ()

When Fedex purchased the Kinkos company, they went downhill. Then they changed it into FedEx Office. The copy card thing was probably just a mistake though. UPS Store's are usually better because they are individually owned, not corporate owned. You can buy a copy card which is manually marked off by an employee, so you always know how many copies you have left. 

However you can't spend as long you want there. It is designed as a "get in, do your job and get out" sort of place. I really enjoy going to the UPS Store to do my office and copy business.

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