• Report: #14116

Complaint Review: FedEx

  • Submitted: Thu, February 14, 2002
  • Updated: Thu, March 21, 2002

  • Reported By:
FedEx
Gaithersburg, Maryland U.S.A.

FedEx- Untrustworhty with YOUR packages!!!

*UPDATE Employee: Fedex reattempt policy

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I had a packaged shipped overnight (total shipping chrges appx $70), first attempted delivery, no one home. Found slip. Slip said to call (no local number. 1-800-GOFEDEX) their office to pick it up. They said I coud pick it up after 6pm. 10 minutes after they closed they wouldnt let me get my package and were EXTREMELY unprofessional (using curse words to make me leave the property). Not only that, they gave me a wrong address (wasnt even close), the road didnt even exist that they said it was on, sent me 15 minutes in the wrong direction, AND treated me like s**t.

The next day, I went to pick up my package (worth over $500 which i still dont have) and the lady I spoke with said they tried to redeliver at 1:10pm. That was a BIG lie. I was outside smoking a cigarette at 1:10pm waiting for the truck so I could sign for it. There was no slip left at my door.

Do not trust your valuables with FedEx. There is no gaurentee that it will get there, especially since my other party paid over $60 to have my items shipped overnight to which they still havent delivered! I find this extremely unprofessional and this problem should be addressed ASAP. I will never use FedEx again. Their customer support is a joke, their service is horrible, and they cant even fill out a simple door slip form!

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This report was posted on Ripoff Report on 02/14/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Gaithersburg-Maryland-20878/FedEx-Untrustworhty-with-YOUR-packages-14116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Fedex reattempt policy

AUTHOR: James - ()

I am a courier for Fedex in St. Petersburg, FL, and I'd like to address some of the concerns brought up in this report. Obviously, I can't speak for the people involved since I wasn't there, but perhaps I can clear up one or two misunderstandings.

First off, I apologize on behalf of the company for the inconvenience this incident has been for you. I can't pretend Fedex never makes a mistake, but at the same time, I know that the vast majority of my customers that I see every day on my route are very happy with the job we do for them.

The policy on attempted deliveries, where no one is home, is to reattempt delivery the next day, unless instructed otherwise. When you were at the local station, someone should have made this clear, and asked you, but they probably did not know you would be back the next day to pick up your package. Had they known, they'd have held the package at the station for you, instead of giving it to a driver to reattempt delivery. Next time, simply tell someone, either in person or on the phone, that you want the package held for pickup. I've even had one similar incident where a customer made arrangements through our office to meet me on the road and pickup a package from my truck.

Or, if you'd like to have the package delivered to you at home, if you speak to someone over the phone, and tell them you are home and want the package reattempted, they are supposed to coordinate with the driver, then call you back with an ETA from the driver, so you know when to expect him or her.

Obviously, using profanity toward customers is not condoned either. Again, the best thing to do is to report it to a manager in order to get that stopped.
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