I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00.
The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.
The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!
Tracking #: 469113015110257
Claim #: 0409714144
The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.