- Report: #785072
Report - Rebuttal - Arbitrate
Complaint Review: FedEx
FedEx3875 Airways, Module H3 Department 4634 Memphis, Tennessee United States of America
Fed Ex - Federal Express Destroyed Custom Computer, won't pay claim Memphis, Tennessee
*General Comment: Dealing with Same thing
*Consumer Comment: Unfortunately
*Author of original report: Response to comment
*Consumer Comment: FedEx knows
When it arrived, I was horrified to find that there was a dent in the side of the steel case. When I opened the tower, I found that all of the internal components were lying at the bottom of the case, the heat sink supports were bent downward, and several of the hard drive mounting pins were either broken or bent out of shape. I also noticed that one of the hard drives had been broken off the cables. The graphics card was also found lying on the bottom of the tower. The metal supports were bent, while the clips that held it in place to the tower were still engaged. It appeared that my tower had been dropped repeatedly with force to cause so much internal damage. Needless to say, the computer would not function.
FedEx denied the claim, saying that the bubble wrapping did not provide enough cushioning to prevent the damage and allowed the tower to move around in the box. They said that styrofoam would have protected it???
I'm shocked and disappointed that FedEx so blatantly destroyed my personal property and now refuse to pay for at least part of it.
This report was posted on Ripoff Report on 10/05/2011 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Memphis-Tennessee-/Fed-Ex-Federal-Express-Destroyed-Custom-Computer-wont-pay-claim-Memphis-Tennessee-785072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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