- Report: #1007801
Report - Rebuttal - Arbitrate
Complaint Review: FedEx
FedEx3875 Airways, Module H3 Memphis, Tennessee United States of America
FedEx Federal Express FedEx holding my package hostage, 2day service failure Memphis, Tennessee
*Consumer Comment: OP response is indicative of the reason for the original incompetent complaint.
*Author of original report: Elementary level of comprehension and understanding
*Consumer Comment: Understand, you should grow up.
Shipped a custom motorcycle part FedEx 2day air service. It has turned into a 6 days possible delivery I have spoken to a customer service manager everyday with them telling me it will be delivered tomorrow. They have already told me this 3 time in the past 4 days for a 2 day air package.
I asked them to be honest with me because I thought they lost the package. I stressed the importance of the package and that it takes 2 weeks to manufacture the part. I would have ordered a new part.
All the FedEx managers lied to me and told me that package was in Memphis on a plane and would be delivered to me the following day. 3 days later I still have no package.
On Friday the FedEx manager guaranteed me that I would receive the package on Saturday because of the service failure. understand I never asked for false expectations Fedex offered it. If they would have told me the truth I would have never got mad.
On Saturday I spoke to a FedEx manager and they told me it originally never got on a plane and it was originally put on ground truck.
The best is I asked for credit for the shipment cost and the manager told me I couldn't because the weather conditions on the first scheduled day was bad "rain" that the airplane couldn't fly. She forgot she told me the package was never loaded on a plane and it was shipping by truck.
So you understand im paying a premium price for substandard service. Shame on you FedEx
This report was posted on Ripoff Report on 02/02/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Memphis-Tennessee-38116/FedEx-Federal-Express-FedEx-holding-my-package-hostage-2day-service-failure-Memphis-Ten-1007801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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