Fedup with Fedex Very poor service Customer service has only told me lies just to manage me.
Believe me when I say "I will never use FedEx again, for the rest of my life"
Shipped a custom motorcycle part FedEx 2day air service. It has turned into a 6 days possible delivery I have spoken to a customer service manager everyday with them telling me it will be delivered tomorrow.
They have already told me this 3 time in the past 4 days for a 2 day air package.
I asked them to be honest with me because I thought they lost the package. I stressed the importance of the package and that it takes 2 weeks to manufacture the part. I would have ordered a new part.
All the FedEx managers lied to me and told me that package was in Memphis on a plane and would be delivered to me the following day. 3 days later I still have no package.
On Friday the FedEx manager guaranteed me that I would receive the package on Saturday because of the service failure. [continued below]....
..... understand I never asked for false expectations Fedex offered it. If they would have told me the truth I would have never got mad.
On Saturday I spoke to a FedEx manager and they told me it originally never got on a plane and it was originally put on ground truck.
The best is I asked for credit for the shipment cost and the manager told me I couldn't because the weather conditions on the first scheduled day was bad "rain" that the airplane couldn't fly. She forgot she told me the package was never loaded on a plane and it was shipping by truck.
So you understand im paying a premium price for substandard service. Shame on you FedEx