• Report: #1007801

Complaint Review: FedEx

  • Submitted: Sat, February 02, 2013
  • Updated: Sun, February 03, 2013

  • Reported By: Fedup with FedEx — Miami Florida United States of America
3875 Airways, Module H3 Memphis, Tennessee United States of America

FedEx Federal Express FedEx holding my package hostage, 2day service failure Memphis, Tennessee

*Consumer Comment: OP response is indicative of the reason for the original incompetent complaint.

*Author of original report: Elementary level of comprehension and understanding

*Consumer Comment: Understand, you should grow up.

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Fedup with Fedex Very poor service Customer service has only told me lies just to manage me. Believe me when I say "I will never use FedEx again, for the rest of my life"

Shipped a custom motorcycle part FedEx 2day air service. It has turned into a 6 days possible delivery I have spoken to a customer service manager everyday with them telling me it will be delivered tomorrow. They have already told me this 3 time in the past 4 days for a 2 day air package.

I asked them to be honest with me because I thought they lost the package. I stressed the importance of the package and that it takes 2 weeks to manufacture the part. I would have ordered a new part.

All the FedEx managers lied to me and told me that package was in Memphis on a plane and would be delivered to me the following day. 3 days later I still have no package.

On Friday the FedEx manager guaranteed me that I would receive the package on Saturday because of the service failure. [continued below]....
..... understand I never asked for false expectations Fedex offered it. If they would have told me the truth I would have never got mad.

On Saturday I spoke to a FedEx manager and they told me it originally never got on a plane and it was originally put on ground truck.

The best is I asked for credit for the shipment cost and the manager told me I couldn't because the weather conditions on the first scheduled day was bad "rain" that the airplane couldn't fly. She forgot she told me the package was never loaded on a plane and it was shipping by truck.

So you understand im paying a premium price for substandard service. Shame on you FedEx

This report was posted on Ripoff Report on 02/02/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Memphis-Tennessee-38116/FedEx-Federal-Express-FedEx-holding-my-package-hostage-2day-service-failure-Memphis-Ten-1007801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

OP response is indicative of the reason for the original incompetent complaint.

AUTHOR: seeworthy - (USA)

As you obviously are not concerned with facts, why would anyone be concerned whether or not you want an opinion? You expressed your opinion with vindication, then used the same narrow minded irrationality to demand that no other may extend any opinion? How convenient for you! You do know how obvious it is why individuals such as yourself do that, don't you?

"This has nothing to do with weather delays." Really now. Even though, "...the manager told me I couldn't because the weather conditions on the first scheduled day was bad "rain" that the airplane couldn't fly." That is industry standard, yet you feel that in the world that evolves around yourself that you deserve special treatment that deviates from the norm. Curious....where in any part of this complaint have you portrayed yourself as possessing "honesty and integrity", to dictate special treament? 

As it takes less time to read carrier policy regarding this matter (or to comprehend as to why the industry has this policy) than to compose the original complaint, wouldn't it be safe to state that you yourself may be lacking in an "elementary level of comprehension and understanding."? Hey...don't bother with my opinion (since your view is always the only correct and possible understanding no matter what the issue is). Simply call any one of FedEx' competition and ask them how they would handle the identical situation.

Perhaps you could enlighten readers with excerpts pasted here from carrier websites revealing the 'honesty', 'integrity', 'elementary comprehension' and 'understanding' which justifies your refund. Some will contemplate, "ok...weather protocol aside...this guy is a cheapskate in desperate need of every penny he needs to the point where he will attempt to stifle anyone whom states he has forfeited all rational thought and self dignity while accusing other's of similar." In short, that would make you a hypocrite that can't take a dose of your own self.

Though, as many do, I myself periodically refer to this site as a form of entertainment. I also do so as a means to educate myself with the behaviors and attitudes of diverse individuals so as to be more prepared when they enter into my business. It is rather comical that you would refer to myself as a FedEx employee, as the 'voicing of your experience' is so far off the mark that you yourself would have to question your own credibility. But enough about me, as the original complaint to the internet world was supposed to be all about you.

So will you be contacting other carriers for the real facts? Will you be pasting details for us from carrier websites which show the honesty and integrity uniquely ignored by the FedEx corporation? If you're bored, you could also swallow your pride and respond to something which you never asked for from an under educated individual with neither an elementary comprehension nor understanding, or you may cowardly divert your whining elsewhere.

Pick one.
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#2 Author of original report

Elementary level of comprehension and understanding

AUTHOR: the people - (United States of America)

Dear Seeworthy - Madison (USA)

First I wasn't asking for your opinion, I was voicing my experience on the service I received from a company. Your response has no bearing on the subject matter nor its relevance.

You sound like a bored human being, or a FedEx employee.

I know I don't have to explain myself to you but to help with your elementary level of comprehension and understanding. This has nothing to do with weather delays. It has to do with honesty and integrity. Two things you honestly know nothing about.

You may respond to this anyway you like. I will not respond back to ignorance.

I suggest that you go back to school.

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#3 Consumer Comment

Understand, you should grow up.

AUTHOR: seeworthy - (USA)

The only thing readers understand is that you don't understand weather delays in the shipping industry. All carriers with shipments at the location and time as your shipment also suffered delays. No carrier on the planet would offer expedited services to correct or refunds when delays are caused by weather or other causes outside of carrier control. Therefore, understand that readers know that, by your own word, you will no longer ship anything with any carrier for the rest of your life.

If you ever break your word, it would be most ethical to apologize to FedEx. With the maturity depicted by the adolescent tantrum here, we understand that that is very unlikely.
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