- Report: #790365
Report - Rebuttal - Arbitrate
Complaint Review: FedEx
FedEx942 South Shady Grove Road Memphis, Tennessee United States of America
FedEx - Lost my package containing an item bought at one time promotional price - Memphis, Tennessee
*Author of original report: Big thanks to all for their support, especially Phuckit
*Author of original report: In response to Flynrider
*Author of original report: In response to Phuckit
*Consumer Comment: The author should stay FOCUSED on the issue.
*Consumer Comment: Hey...Mr Rik...DHL does not deliver in the USA
*Consumer Comment: DHL
*General Comment: Very Fishy
*Consumer Comment: Limited remedies.
*Author of original report: In response to Southern Chemical and Equipment LLC
*Consumer Comment: Tracking information
*Consumer Comment: Just to clarify...
*Author of original report: In response to Robert - Irvine
*Author of original report: In response to: Southern Chemical and Equipment LLC
*Consumer Comment: Time?
*Consumer Comment: FedEx SUCKS!!! Nothing else to say!
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It was supposed to get delivered to me on Monday (10/17/2011), and was shipped on Saturday (10/15/2011). I observed that the status of my package had not progressed over the weekend. It still said "Left FedEx Facility".
Right then I knew something was wrong. So I called FedEx on Monday asking if I should be expecting the package. At first, they answered in affirmative. Then I told them about the status which still said "In Transit", and they said they want to trace the package.
I have called them around 10 times in last 36 hours, but to no avail. They are not able to find my package. Funny thing is the item go on a FedEx vehicle (or an airplane, I don't know), but never got off it. How is that even possible without a con job by an insider who knows the system, and is aware that HP TouchPads are a hot commodity at the moment.
Their answer is simply, "Ask HP for a refund, we cannot locate the package". HP on the other hand, as expected, declined to ship another TouchPad, and say that I have to file a claim with FedEx, and they will refund my money.
So not only my original payment is kind of stuck, a product that I paid for is not with me because of FedEx. It certainly is a scam that FedEx employees are running inside the system. Why else do you think a majority of "lost" items are electronics and computers? And if an item got scanned while it was loaded on a vehicle, how is it possible that it was never unloaded off the truck and somehow got misplaced?
What I demand from FedEx is either a HP Touchpad or a refund amount that would be enough for me to buy a comparable Tablet computerin retail market. My point is that even if I get my money refunded to me, I will not be able to buy the item that I had originally bought.
This report was posted on Ripoff Report on 10/18/2011 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/Memphis-Tennessee-38119/FedEx-Lost-my-package-containing-an-item-bought-at-one-time-promotional-price-Memphis-790365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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