- Report: #1108721
Report - Rebuttal - Arbitrate
Complaint Review: FedEx
FedEx Invisible Winter storms In Buffalo and Memphis Cause FedEx Delays!!! Not reported by any Weather Agency! Nationwide
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I shipped a package from Bethesda, MD 20814 to Buffalo NY 14215, using the FedEx 2Day AM Delivery service. My package was shipped on 12/18, and was guaranteed to be delivered on 12/20 before 10:30 am. The package was not delivered on time.
On 12/20 at 8:21 pm I tracked my package. The last posted event was that it had arrived at Newark, NJ at 9:01 am on 12/19. There is no estimated delivery date.
I called FedEx regarding this late shipment. The first customer service representative that I spoke with told me that my package was not delivered on time due to weather delays, specifically, he told me that [sic] “There was a lot of snow in Buffalo, NY and the planes could not land.” He told me that since this was a weather related delay I would not be eligible for a refund.
I checked the weather in Buffalo, NY on 12/19 and found that there had been no precipitation. (I also checked the weather in Newark, NJ on 12/19, there was no precipitation there either.)
Frustrated that the FedEx customer service representative had lied to me about severe weather in Buffalo, NY, I called FedEx again. This time I spoke to a customer service representative who told me that the weather delay had actually taken place in Rockville, MD and/or Dulles, VA prior to the package arriving in Newark, NJ. I checked the weather in Rockville, MD and Dulles, VA between 12/18-12/19. There was no precipitation during this time and visibility was clear.