- Report: #1148506
Report - Rebuttal - Arbitrate
Complaint Review: FedEx
FedEx Refuses to honor insurance policy for broken items Memphis Nationwide
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I purchased china through Ebay.FedEx packed, insured, and shipped this. One plate was broken. They refuse to honor the insurance and keep adding complicated steps to the process. I bought 50 pieces of china through eBay. The seller brought it to FedEx to pack, insure, and ship. They charged $231.00 for this "service". The four boxes arrived. One plate was broken. I had the seller place a claim for $29.99, the amount to replace the place. They denied that claim because they said I had the claim on the broken piece.
I called and they said someone would call me that day. No one ever did. I called the next day and they said someone would call me. No one ever did. I called a week later and they said the claim was denied because I signed for the package. I said that I would have been surprised if the delivery person would stand there while I unpacked 50 pieces of china to see that it was all undamaged. They said they would submit the claim AGAIN after I had the seller send an email saying she relinquished claim to the package. I had her do that. A week later I called for the FOURTH TIME and they told me that because there was no signature on the email the seller sent, the claim was denied AGAIN. I am completely fed up with this company. They did a poor job packing, charged an astronomical sum, then refuse to honor the insurance. I want my money back.
This report was posted on Ripoff Report on 05/21/2014 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/nationwide/FedEx-Refuses-to-honor-insurance-policy-for-broken-items-Memphis-Nationwide-1148506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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