- Report: #806019
Report - Rebuttal - Arbitrate
Complaint Review: Federal Express
Federal Express3875 Airways, Module H3 Department 4634 Memphis, Tennessee United States of America
Federal Express Goin Postal, Griffin, GA, Package Delivered to Client Damaged Memphis, Tennessee
*Author of original report: Goin Postal of Griffin, GA
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At 3pm I went to the facilities and he showed me the package and said he repackaged the box in a larger box and charged us for the additional packaging and shipping rates. We paid a total of $64.50 in shipping costs including $700 insurance for Fedex shipping. This was November 18th. I received an email from the client who said it arrived scratched and the internal parts of the computer laying in the bottom of the tower, wires disconnected. [continued below]....
The Goin Postal store was contacted and they claimed the customer may have done this to get another computer, FEDEX claim was filed but a week after the claim was sent through said that they needed more photo's of the inner packaging. I had the client send me a total 18 photos of package inside and out and that wasn't good enough. FEDEX is stalling on this claim and I know we didn't ship this computer in this condition. We tested it throughly and all was working fine. Fedex and Goin Postal dropped the ball on this one and I am out the money on this computer now and neither wants to accept responsiblity.
This report was posted on Ripoff Report on 12/07/2011 02:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Federal-Express/Memphis-Tennessee-38116/Federal-Express-Goin-Postal-Griffin-GA-Package-Delivered-to-Client-Damaged-Memphis-Te-806019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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