- Report: #399003
Report - Rebuttal - Arbitrate
Complaint Review: Federal Express
Federal Expresswww.fedx.com Memphis, Tennessee U.S.A.
Federal Express They admit loosing my package throuh their own neglance,but fail to pay the whole amount of my loss. Memphis Tennessee
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I live in the woods in a remote area off a road that seldom travled I am sure if the driver was down my long driveway that my motion detectors would have signaled me, and me or my wife would have heard him coming up my steps. After calling the Fed-X customer service every day for over a week I had no satisfaction. I got many different stories from many different Fed X reps. that did not concur with one another.
Finalay after more than a week later, I was called by my local FedX office in Columbia,S.C and advised that the driver made a mistake and put the package on a neighbors porch, and went back to the neighboring house to retrive the package and bring it to me. This neighbors house is a cabin in the woods and is seldom used. After finallay getting in touch with the neighbor on their cell phone I was told they haven't been by their house and know nothing about the package.
After conveying this information back to the manager at my local office I was told to have the shipper file an insurance claim. I was also tod that FedX uses part time drivers through a vendor and he had little control over the driver who lost my package. He also said the money would be taken out of the drivers pay to cover the loss and he would be repremandanded by his company. I explained that that would not help me much, and I would be out of pocket $108.
after possibly getting a $100. insurance refund after the seller,not me files and receives the claim, which could take several more weeks. I explained that would not be sastisfactorely for me. He than asked what it would take to sastisify me,and I told him I wantedFEDX to send me a check for the full amount of $208. I was than told that that would not be possible due to the fact of him not knowing for sure how much the package was worth.
I researched my records and found the money order for the amount of the purchase along with dated copies of all my e-mail communications with the seller,that I offered to send him to prove my dollar lost value. I was than told that since the seller did not choose to pay extra for more insurance to cover the loss, that it was his error and not FEDX and they will not help me in any way other than the $100. miniumn insurance refund.
So, I explained to the manager that the seller was not the person who lost my package,but it was the FEDX driver. I also let him know that the handeling of the matter by FEDX cust. service failed me in every way. Also the fact that they use temp. employees who are irresponsable. At no time did the driver ever come to me and explain what happened or to apologize in any way.
It was also found that the driver closed out the call one day after I reported the package missing. I assme he was trying to hide his mistake,and the package was never left on anyones porch. My neighbor is a very honest and respectfull person who would never steal my package. It is also very perculiar to the fact that in my 20 years living here that nothing was ever stolen,or any larceny problems of any kind has ever happened.
It amused me that every time I called FEDX cust service I was put on hold,and while waiting I repeataly heard the message that if you are using DHL for a carrier that you should switch to FEDX. So,I assume that DHL is considered by them to be a business threat. I know form personal experiance the cust service privided by DHL is way better than FEDX provided me.
FEDX proved to be in my mind to be a bunch of lying,irresponsable,cheap people who just can't seem to get their story togrther. I am sure the extra $108 extra dollars I asked them for would have realy hurt their budget. They have been spending millions on football comericals and I live on a small fixed income, so go figure. I hope their happy that they rained on my parade and ruined the Holidays for my wife and I FEDX, if you are reading this, I hope you all choke on the lousey $108 you stole from me. I will be shipping DHL,UPS, or the Post offie from now on.
Gilbert, South Carolina
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This report was posted on Ripoff Report on 12/08/2008 03:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Federal-Express/Memphis-Tennessee/Federal-Express-They-admit-loosing-my-package-throuh-their-own-neglancebut-fail-to-pay-th-399003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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