- Report: #1044638
Report - Rebuttal - Arbitrate
Complaint Review: National Debit Card Network | Ripoff Report Verified™ …businesses you can trust. National Debit Card Network, U.S. and Canada based customer service, technical support available 24/7/365 days a year. National Debit Card Network, provider of credit card processing solutions, related merchant account services for independently owned businesses within U.S. & Canada. Offering new & existing merchants turnkey payment solutions at lowest rates guaranteed.
Federated Payments2 Huntington Quadrangle 3rd Floor North Melville, New York United States of America
National Debit Card Network REVIEW: Customer Satisfaction Commitment: National Debit Card Network is dedicated to 100% customer satisfaction, National Debit Card Network enables independent business owners in U.S. & Canada to accept credit cards, boost profits with a host of merchant services, business solutions.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – National Debit Card Network pledges to always resolve any issues, feel safe, confident & secure when doing business with National Debit Card Network, recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to National Debit Card Network for its ongoing commitment to its customers, employees and extensive network of independent sales representatives.
Ripoff Report’s discussions with National Debit Card Network have uncovered a strong dedication by the company to achieving customer and employee satisfaction. We have discovered that National Debit Card Network is willing to take all steps to solving any concerns or issues to a mutually satisfactory resolution. National Debit Card Network never wants anyone they conduct business with to feel like they weren’t taken care of. As an industry leader in the merchant services arena, National Debit Card Network wants their merchant customers, employees and sales team members to be 100% satisfied. [continued below]....
The information provided in this report below is based on comments made by Greg Slote during an on-site inspection held by a third-party verification company with no biases toward Federated Payment Systems.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
National Debit Card Netowrk is a credit card processing center and merchant account provider operating in both the United States and Canada. Their business model is to focus on improving the operating procedure of small to mid-size businesses by helping them save on operating costs while at the same time providing efficient and excellent customer service. National Debit Card Netowrk acquires leads through internet advertising and by purchasing targeted call lists in which their employees at the call center contact the potential clients. Once a client expresses interest, an appointment is set and confirmed and they will meet with a sales rep to review the services offered. All sales appointments are reported to and reviewed by the regional manager. Leads are also generated by client referrals and if any of those leads result in a sale, the client is paid a referral fee.
Once a sale is generated, the application is reviewed by the risks and underwriting department. Once approved, a welcome kit is sent out to the customer which includes operating instructions for the equipment. The equipment is then sent out to the client. The new system gets activated and tested. Customer service department is directly involved to handle any initial questions. Thereafter, clients can contact merchant support which is available 24 hours a day, 7 days a week.
NATIONAL DEBIT CARD NETWORK CUSTOMER CARE & COMPLAINT RESOLUTION
At times, a client may not feel satisfied with the product or services they received. Upon receiving a complaint from an unsatisfied client/customer, a representative from whichever department is involved will contact the customer. The supervisor from that same department well be informed of the complaint as well as all actions taken to rectify the situation. Recently, a client contacted National Debit Card Netowrk complaining that the equipment he was sent was very difficult to understand and to use. National Debit Card Netowrk, at its own expense, sent the client new equipment that was operated in a different manner which made it easier for the client to understand and use. This is not a common complaint, however. All equipment is thoroughly tested prior to being shipped.
Merchant support helps all new clients to operate and understand the equipment, therefore it is very rare that clients call to complain about the use and operation of the equipment. To resolve this issue, National Debit Card Netowrk immediately shipped the client new equipment. Merchant services followed up to ensure everything was working properly. The client was very pleased on how fast the situation was resolved. Once a client complaint is resolved they are sent a satisfaction survey. If any client fills out the survey and gives a rating which is below an outstanding receives a follow-up call by either customer support or merchant services. To ensure that a potential client fully understands all details and is fully aware of the company’s processes, all new clients fill out the contract with a sales rep present to answer any questions. The client initials every page. Once the contract is complete, the client then reviews it and signs the last page in front of the sales rep.
National Debit Card Netowrk also has protocols in place for dealing with employees who may not be performing up to the expected standards to ensure that they are treated fairly, even if they need to be let go. When an employee is not performing up to standards or other work related problems are occurring, they are first given a verbal warning to get back on track. If that warning does not work they are then given a written warning. If they still do not improve, they are given a final warning. If all that fails, they are then terminated from employment. All employees are issued an employee handbook in which they must sign a “do not compete” order. If they violate that order, or if they are caught stealing customer information, they are terminated immediately.
In response to a complaint posted about National Debit Card Netowrk on Ripoff Report, Vice President of Marketing Greg Slote states that they have increased employee training and staff meeting. Additionally, all employees are instructed to make customer satisfaction their number one priority. Mr. Slote also recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “National Debit Card Netowrk appreciates the opportunity to remediate any complaint or issue that may arise from consumers, customers, clients or employees. [This program] allows the business to help resolve the problems.”
NATIONAL DEBIT CARD NETWORK / Statements from the President John Guirguis
"We carefully consider all customer concerns as constructive criticism and use them as tools to maximize our level of customer support. This is true for our sales representatives as well. After all, they are our front line and their satisfaction is of equal importance. We value all feedback and continually improve our processes based on the responses. This is key component of our success and helps National Debit Card Network to remain highly competitive with sustained growth. Expert customer support, talented employees and customer-focused sales team members are the key to our success,” states a high level manager at National Debit Card Network. “We are constantly reaching out to customers and employees alike with surveys, emails, webinars and other tools to remain an industry leader.”
A sales team member from National Debit Card Network recently advised us “I have spent a little over a year as an independent sales representative for the National Debit Card Network. I wanted to let other sales people looking for a position in merchant services and credit card processing know this company provides excellent support, pays commissions on a daily basis and gives me on an average three prequalified appointments each business day. This is a very competitive business and NDCN offers the support I need to be successful.”
STATED IMPROVEMENTS FROM NATIONAL DEBIT CARD NETWORK.
"We believe the more knowledgeable the sales team member, the better they can educate the merchant in our products and services. That is why NDCN has lengthened our initial sales training and instituted evening advanced trainings each week.
As we rapidly expand our sales team, we have recently increased the size of our sales support team dedicated to answering any of their questions quickly.
National Debit Card Network proactively conducts what we call our “Merchant Check-up”. On a quarterly basis we reach out to all customers to review their accounts further ensuring we deliver the best customer service and technical support.
We have added close to a dozen customer service experts to help reduce hold times and provide the highest level of support.
We are constantly adding new programs and developing vendor partnerships to provide our merchant customers additional ways to grow their business and increase profits.
Because security is critical in our industry, we conduct criminal background checks on every single employee as well as all contracted sales representatives.
We continually upgrade our sales agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.”
National Debit Card Network acknowledges that complaints posted on Ripoff Report (whether true or not) need to be addressed in a timely fashion. If Ripoff Report’s review discovers a legitimate merchant issue, NDCN address them quickly in hopes of a positive outcome leading to a better customer experience.
In summary, after our review, Ripoff Report is convinced that National Debit Card Network is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Federated Payments US Bank Card Center, MSI, Federated Payments Canada, Wholesale Merchant Services, National Debit Card Network Scam, credit Card processing, merchant services Melville, New York
I worked as a sales man for US Bank Card. During my initial interview I was told that I would get benefits and possibly a base pay after 90 days. I never had an issue with getting 3 appointments a day and I was closing 38% of the appointments as of the week prior to my 90 day mark. However, although we are required to keep a 30% closing ratio, I was terminated due to performance? I think I was terminated due to a company who can't offer the benefits they promised. Then my clients started getting notice that I no longer worked there? 2 months later my residuals were stopped and my so called manager stopped taking my calls. DO NOT WORK FOR THIS COMPANY.....THEY WILL SCREW YOU!!!!
This report was posted on Ripoff Report on 04/19/2013 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Federated-Payments/Melville-New-York-11747/Federated-Payments-US-Bank-Card-Center-MSI-Federated-Payments-Canada-Wholesale-Merchant-1044638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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