- Report: #1171277
Report - Rebuttal - Arbitrate
Complaint Review: Federated Payments | Ripoff Report Verified™ …businesses you can trust. Federated Payments takes a consultative approach in developing long-standing relationships with merchant customers, Independent Sales Offices, & Cash Advance Partners to enhance the way they do business. Federated Payments provides electronic payment solutions, related merchant services for independent business owners within the U.S. & Canada.
Federated PaymentsNationwide USA
Federated Payment Systems REVIEW: Federated Payment Systems demonstrates strong commitment to merchant customers, internal employees, vast network of independent sales representatives in U.S. & Canada.
*UPDATE: Federated Payment Systems recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Federated Payment Systems for its high level of dedication to its customers, employees and extensive network of independent sales representatives.
Since 1999, Federated Payments remains the premier provider of credit card processing solutions and related merchant account services for independently owned businesses within the U.S. and Canada. They are 100% committed to their customers, employees and extensive network of outside sales representatives. Led by an Executive Team with more than 75 years combined experience in processing, Federated Payments enhances the way their customers, sales team and Independent Sales Offices do business.
Ripoff Report’s discussions with Federated Payment Systems have revealed an ongoing commitment by the company to customer and employee satisfaction. [continued below]....
The information provided in this report below is based on comments made by Greg Slote during an on-site inspection held by a third-party verification company with no biases toward Federated Payment Systems.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Federated Payment Systems is a credit card processing center and merchant account provider operating in both the United States and Canada. Their business model is to focus on improving the operating procedure of small to mid-size businesses by helping them save on operating costs while at the same time providing efficient and excellent customer service. Federated Payment Systems acquires leads through internet advertising and by purchasing targeted call lists in which their employees at the call center contact the potential clients. Once a client expresses interest, an appointment is set and confirmed and they will meet with a sales rep to review the services offered. All sales appointments are reported to and reviewed by the regional manager. Leads are also generated by client referrals and if any of those leads result in a sale, the client is paid a referral fee.
Once a sale is generated, the application is reviewed by the risks and underwriting department. Once approved, a welcome kit is sent out to the customer which includes operating instructions for the equipment. The equipment is then sent out to the client. The new system gets activated and tested. Customer service department is directly involved to handle any initial questions. Thereafter, clients can contact merchant support which is available 24 hours a day, 7 days a week.
FEDERATED PAYMENTS CUSTOMER CARE & COMPLAINT RESOLUTION
At times, a client may not feel satisfied with the product or services they received. Upon receiving a complaint from an unsatisfied client/customer, a representative from whichever department is involved will contact the customer. The supervisor from that same department well be informed of the complaint as well as all actions taken to rectify the situation. Recently, a client contacted Federated Payment Systems complaining that the equipment he was sent was very difficult to understand and to use. Federated Payment Systems, at its own expense, sent the client new equipment that was operated in a different manner which made it easier for the client to understand and use. This is not a common complaint, however. All equipment is thoroughly tested prior to being shipped.
Merchant support helps all new clients to operate and understand the equipment, therefore it is very rare that clients call to complain about the use and operation of the equipment. To resolve this issue, Federated Payment Systems immediately shipped the client new equipment. Merchant services followed up to ensure everything was working properly. The client was very pleased on how fast the situation was resolved. Once a client complaint is resolved they are sent a satisfaction survey. If any client fills out the survey and gives a rating which is below an outstanding receives a follow-up call by either customer support or merchant services. To ensure that a potential client fully understands all details and is fully aware of the company’s processes, all new clients fill out the contract with a sales rep present to answer any questions. The client initials every page. Once the contract is complete, the client then reviews it and signs the last page in front of the sales rep.
Federated Payment Systems also has protocols in place for dealing with employees who may not be performing up to the expected standards to ensure that they are treated fairly, even if they need to be let go. When an employee is not performing up to standards or other work related problems are occurring, they are first given a verbal warning to get back on track. If that warning does not work they are then given a written warning. If they still do not improve, they are given a final warning. If all that fails, they are then terminated from employment. All employees are issued an employee handbook in which they must sign a “do not compete” order. If they violate that order, or if they are caught stealing customer information, they are terminated immediately.
In response to a complaint posted about Federated Payment Systems on Ripoff Report, Vice President of Marketing Greg Slote states that they have increased employee training and staff meeting. Additionally, all employees are instructed to make customer satisfaction their number one priority. Mr. Slote also recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Federated Payment Systems appreciates the opportunity to remediate any complaint or issue that may arise from consumers, customers, clients or employees. [This program] allows the business to help resolve the problems.”
FEDERATED PAYMENT SYSTEMS / Statements from the Senior VP of Sales Scott Avery
"Federated Payments is 100% dedicated to customer satisfaction and has made every possible effort to ensure that all customers, employees, and sales team members have a positive experience. At Federated Payments we make every effort to ensure that all customers are satisfied. Acknowledging issues from both customers, employees, and independent sales agents is critical to our growth and future success. It’s important to make the proper adjustments and corrections quickly to eliminate any similar issues in the future. Our dedication and commitment to customers and agents always has and will continue to be the top priority and focus of our firm.”
Scott Avery assured Ripoff Report that the business continues to refine their products and services to ensure the highest possible level of customer satisfaction.
In speaking with another member of the Federated Payment Systems’ team, a regional sales manager, they confirmed Mr. Avery’s thoughts, “Our goal is to provide our customers the best quality, value and professional excellence in the industry." Federated Payment Systems is dedicated to obtaining and listening to both customer and employee feedback. Federated Payment Systems systematically reaches out to its customers, employees, and sales team on a daily basis.
Federated Payment Systems’ takes employee satisfaction just as seriously. One of Federated Payments’ independent sales representatives recently informed us, “It is a pleasure to receive such support. My Regional Sales Manager and Sales Support team is there whenever I have questions or need help. Plus if any of my customers have any questions, they have round-the-clock world class live technical support.”
Ripoff Report was pleased to learn that Federated Payment Systems is totally committed to merchant customer and employee satisfaction.
STATED IMPROVEMENTS FROM FEDERATED PAYMENT SYSTEMS.
"At Federated Payment Systems, we have lengthened our initial sales training and instituted evening advanced trainings each week for our sales representatives so they can fully explain pricing, products and services to independent business owners in the U.S. and Canada.
Federated Payments has recently increased the size of our sales support team dedicated to answering any questions from our network of independent sales representatives quickly.
Federated Payments has added 10 customer service experts to help reduce hold times and provide the highest level of support in the U.S. and Canada. Each customer service rep undergoes a rigorous 5 week training program ensuring they are specialists in every product we sell or lease.
Federated Payments has upgraded our agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.
Federated Payments proactively conducts what we call our “Merchant Check-up”. On a quarterly basis, we reach out to all customers to review their accounts further ensuring we deliver the best customer service and technical support.
Federated Payments is constantly adding new programs and developing vendor partnerships to provide our merchant customers additional ways to grow their business and increase profits.
Because security is critical in our industry, Federated Payment Systems conducts criminal background checks on every single employee as well as all contracted sales representatives.”
In summary, after our review and discussions with representatives of Federated Payment Systems and their customers, Ripoff Report is convinced that Federated Payment Systems is committed to quality delivery of services resulting in total client, employee and sale team satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Federated Payments US Bankcard Center, Wholesale Merchant Services, Federated Payments Canada, Volt Payments Manipulative company that will chew you up and spit you out. Lie to you about your job title position etc Melville New York
This job on the outside seems to be a very respectful job that will be profitabe. I was hired to close sales over the phone that the company's outside sales agents failed to show up for or couldn't close the deal. They promised a full training program to introduce you to the business, as I had sales background with a proven track record I was excited to apply my exp to a new field. However we were never trained properly for my position, the training I did recieve was actually taylored for outside field agents
Ultimately since I was never trained on how the little details worked, for instance: when do byou "kill" a lead ,which is important, because this is what they ultimately fired me for when in actuallity they were angry I had to see my neurologist for my eplipesy during business hours. Since eplipesy is a protected diability they couldn't say no, but they did write me up for calling out once in the 2 months I worked their. Then via text I was told if I didn't get my sales up they were going to fire me that friday. Come wednesday I was pulled aside and told that the CFO was firing me for getting rid of a lead or "killing" a lead as it's called. This was later revealed to me as a common practice to ensure that no one could file unemployment and they have a HIGH turnover rate because they typically fire people as they are aproaching their 3 month mark which would mean the company would have to pay benefits.
The atmosphere was also close to that of high school. My immediate boss would constantly pull me off the phone to gossip about other employees openly in front of them if their sales were as high as he'd like. This also hurt my sales in the long run because if I told him I needed to be on the phone he would call me derogatory names which he thought were funny. So in the long run I had to listen to his gossip and couldn't focus on my work. It seemed in the last week I was there he must have caught a lot of flack because he suddenly didn't have time for anything. I had lost 3 sales alone because he didn't have time to make me a proposal as I asked several times. He did a similar thing with a girl when I first started there and he brag openly how he fired her and made sure she couldn't get unemployment and that she was getting to close to getting insurance benefits so it was time for her to go. He was also very friendly with her but also kept her off the phone by gossiping and instigating inappropriate conversations between employees.
From a business stand point I can gurantee you that all the names they operate under, offer an enticing $500 gurantee that they can beat whatever competitors that is out there. When they are called upon it, all they will do is save you a penny so they don't have to write that $500 check.. If you want to really save money on Merchant Processing tell them you want to be on cost plus which will literally save you hundreds if not thousands of dollars and they will never offer this to you because they make no money on "Cost Plus" pricing.
If you are looking to make a little money while looking for another job this may be the place. The only way I can see this place working is if you are extrodinarily good at telesales to begin with because they aren't interested in training or helping employees cultivate the skills needed to be the best they can be. THe best example I can give is that my supervisor had no background in this field yet was put in charge of this new department and he lack leadership quality. I really do belive the place is very mismanaged.
This report was posted on Ripoff Report on 08/21/2014 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Federated-Payments/nationwide/Federated-Payments-US-Bankcard-Center-Wholesale-Merchant-Services-Federated-Payments-Ca-1171277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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