• Report: #884589

Complaint Review: Fedex Corporation

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  • Submitted: Fri, May 18, 2012
  • Updated: Fri, June 01, 2012

  • Reported By: Ken — Murfreesboro Tennessee United States of America
Fedex Corporation
3875 Airways, Module H3 Department 4634 Memphis, Tennessee United States of America

Fedex Corporation Federal Express Fedex lost my package and didn't replace it! Memphis, Tennessee

*Consumer Comment: Really???

*Author of original report: YES, WE KNOW WHERE ARE THE REBUTTALS COMING FROM!

*Author of original report: YES, WE KNOW WHERE ARE THE REBUTTALS COMING FROM!

*Consumer Comment: Looking forward to that FedEx follow up!

*Author of original report: Status Updated: FedEx sent us an email and has made an offer, we are just waiting to see the actions.

*Consumer Comment: Ken..I set up my FedEx account online in about 3 minutes!

*Consumer Comment: Back on topic

*Author of original report: For one week I tryed to set up a Fedex account...

*Author of original report: Well, I don't even have a warehouse, this problems was personal about a merchandise I sold on ebay.

*Author of original report: More Rebuttals, please... My website counter will reach 10.000 visitors sooner!

*Consumer Comment: My home address has never been connected to my business name

*Consumer Comment: Steven has it right.

*Author of original report: What can I do If I'm sure that the rebuttals are written by Fedex attorney? Fedex/Kinko's made a lot of mistakes, lost my package and didn't replace it!

*Consumer Comment: He just ignored the rest of the results

*Consumer Comment: Seeworthy...REALLY??? Operating out my own house??

*Consumer Comment: Thank you for being simple, SCE LLC

*Consumer Comment: Let me simplify this for "seeworthy"

*Consumer Comment: - yes, someone should have done their homework.

*Consumer Comment: Ken Robinson...STILL not getting it!

*Consumer Comment: The OP either will not or can not get it.

*Author of original report: In my team or not, people need to know that FedEx lost my package and didn't replace it!

*Consumer Comment: Actually...seeworthy you are wrong on Markups

*Consumer Comment: This OP is just not getting it.

*Author of original report: FedEx lost my package and didn't replace it! We payed for SIGNATURE REQUIRED and Fedex Kinko's Murfreesboro also failed to make things worse!

*Consumer Comment: Woosh...

*Consumer Suggestion: Next time, go to www.Fedex.com and print your own label!

*Consumer Suggestion: No...

*Consumer Comment: Went to YOUR site

*Author of original report: FedEx lost my package and didn't replace it! We payed for SIGNATURE REQUIRED and Fedex Kinko's in Murfreesboro also failed to make things worse!

*General Comment: Dumb

*General Comment: Dumb

*Consumer Comment: Minor hole...

*Consumer Comment: Question

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I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature.

The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen.

The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. [continued below]....
..... The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: 469113015110257                       
Claim #: 0409714144

All the documenta referred to this case are available for download at http://hatefedex.tk Thanks!

This report was posted on Ripoff Report on 05/18/2012 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fedex-Corporation/Memphis-Tennessee-38120/Fedex-Corporation-Federal-Express-Fedex-lost-my-package-and-didnt-replace-it-Memphis-Te-884589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
10Author 23Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Really???

AUTHOR: Jim Martin - (USA)

Do you really believe that just because you looked up 1 IP address and some how tracked it back to a FedEx location in Tennessee that means all of us who responded also must work for FedEx?

Look mine up.  I don't work for FedEx.

As I stated before, and you never addressed, I have personally had delivery issues with each of the other couriers you listed on your site.  I won't even allow USPS or UPS to deliver the packages to my house.  I have any thing sent through USPS delivered to my PO Box, and I have the sender tell UPS to hold the package at their closest office and I go pick it up.  Do you really expect me to believe that in 60 years you have never had a package or a piece of mail get lost in transit?  I'm calling BS on that.

they just might want to screw us again

You stated this on your website.  The problem with that statement is THEY DID NOT SCREW YOU, YOU SCREWED YOURSELF.  You did this when YOU decided to under insure the package.  I can guarantee you the lady behind the counter did not make the decision for you, it was all YOU.

To the people that don't know the whole story, there we go:

You don't have to keep re-posting your original complaint ever time you post something.

Do you realize that a package can still be lost even if they do put in the computer that a signature is required?  The truck could be involved in an accident and some of the packages get thrown out of the truck and land in a river or out in the woods and not be retrieved at the scene.  This is exactly why anyone with even half a brain would declare the full value of the package.

Also, you stated that you insured at the lower amount to cover damages.  What if the item was delivered and the driver got the signature, but it was damaged beyond repair?  Would you expect FedEx pay for that too?  How would you prove that the item was operational before you sent it?

It sounds to me like you need to grow up and take responsibility for your own stupidity.  Plain and simple.

I can't wait to hear about the lawsuit you will inevitably go to next.  That's usually the next step the OP claims once they decide they have proof those responding must work for the company.  If you spend just 2 minutes looking around on this site, you would see how stupid that accusation truly is.

Southern Chemical, how many companies are you up to?  This guy is married, I wonder if his wife's name is Sharon.
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#2 Author of original report

YES, WE KNOW WHERE ARE THE REBUTTALS COMING FROM!

AUTHOR: Ken Robinson - (USA)

Fedex is trying to kick our ass for the second time!

Their demands are reasonable, but they don't want to make an official agreement. Then It looks like they are not sincere.

Researching our server, we got the location from where the rebuttals are originating from...

Take a look at our website to see for yourself!

http://hatefedex.tk

To the people that don't know the whole story, there we go:

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature.  The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen.  The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession. The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client! Tracking #: 469113015110257                       

Claim #: 0409714144 All the documents referred to this case are available for download at http://hatefedex.tk Thanks!
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#3 Author of original report

YES, WE KNOW WHERE ARE THE REBUTTALS COMING FROM!

AUTHOR: Ken Robinson - (USA)

Fedex is trying to kick our ass for the second time!

Their demands are reasonable, but they don't want to make an official agreement. Then It looks like they are not sincere.

Researching our server, we got the location from where the rebuttals are originating from...

Take a look at our website to see for yourself!

http://hatefedex.tk

To the people that don't know the whole story, there we go:

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature.  The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen.  The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession. The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client! Tracking #: 469113015110257                        

Claim #: 0409714144 All the documenta referred to this case are available for download at http://hatefedex.tk Thanks!
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#4 Consumer Comment

Looking forward to that FedEx follow up!

AUTHOR: llchurches - (United States of America)

Just imagine if everyone in this world was irrational as the OP, Ken. No one would take responsibility for their own actions. They would put minimal effort in (the under insuranced package), then expect everyone else to cover his butt for his own poor decisions. In this case, that includes every other FedEx customer, whom properly insures their shipments, that will pay higher shipping/insurance costs thanks to irresponsible persons like Ken. What this Ken is failing to perceive is that, if everyone was like himself, he would be wide open for everyone to attack him for not only everything he does wrong, but also everything THEY do wrong.

People of Ken's nature are often mistrusting, paranoid, and equally dishonest. It would be interesting to physically have seen that "$3500" item to evaluate it's true replacement cost. Ken stated he insured for only "damage" (then demands non-paid for insurance for shipping errors), yet the damage could easily have far exceeded his small insured amount. What form of the required 'proof-of-value' did Ken provide?

Ken? You do know that there are people that act like you whom justify exaggaration and lieing when they are inconvenienced...even when it is of their own doing. How may we distinguish you from those dispicable people with behavior similar to your own?

It is very sad to see a person that lived 60 years and still has this backwards mindset. With all this time and energy Ken has wasted in lieu of other aspects in life while trying to recover for his own mistake, he has clearly shown that he has nothing more important in his life to spend his time on. If he doesn't change his views soon, he will die an empty life while mooching to the very end. And everyone will remember him for just that.
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#5 Author of original report

Status Updated: FedEx sent us an email and has made an offer, we are just waiting to see the actions.

AUTHOR: Ken Robinson - (USA)

This is the Fedex e-mail:

Dear Mr. Robinson,

Your complaint has come to my attention and I have reviewed with our Claims Department.  First, I apologize that we did not meet our expectations for your shipment and for any inconvenience that may have caused.  I have reviewed the FedEx copy of the Ground Order Form and see that you did indeed request the Direct Signature delivery signature option, so that FedEx Ground would obtain a signature from someone at the recipients address upon delivery. 

The root cause of the problem seems to be that the employee at the FedEx Office location did not enter the delivery signature option in the computer when you tendered your shipment.  Consequently, the FedEx Ground driver had no reason to know or require a signature for delivery.   As you no doubt already know from talking to our Claims Department, FedExs liability for loss/damage is limited to the Declared Value of the shipment and that is why your claim was paid for $300 plus a refund of the transportation charges. 

I appreciate that based on the expectation that FedEx would obtain a signature upon delivery that you didnt think it was necessary to declare the full value for replacement, rather than only declaring the value of repair in the event of damage.  Even though not liable under the terms of carriage for any loss or damage in excess of $300, Ive asked our Claims Department to approve a one-time exception to cover your claim in full.   In exchange for this exception, I would ask that you either update your hatefedex.tk site to reflect a fair conclusion to this incident or take it down completely.  As for kinkos.tk, fedexkinkos.tk, fedex.co.cc, fedex.me.uk and fedexoffice.me.uk, those domains and subdomains include our marks alone and are not patently complaint oriented URLs so I would ask that you cancel those registrations.  

Please let me know if this is acceptable to you and I will then follow-up with the Claims Department.   Sincerely, 

William J. Brown

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#6 Consumer Comment

Ken..I set up my FedEx account online in about 3 minutes!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

I don't know how you "tryed" to open a FedEx account for 7 days.Maybe you should have "tried" to just pick up the phone and speak to someone if you were not smart enough to use the web enrollment page.

Reps are available by phone 7 days a week.It took me all of 3 minutes to set up my FedEx account right from the Fedex website.

It's not rocket science.And, back to your original complaint. You ripped yourself off when you under declared the value of the item you shipped.

Plain old common sense would tell you that if your item costs $3500 to replace, that you would insure it for $3500!

At your age, there should be no confusion here.have you never dealt with insurance coverage during your 60 years?

Some people are just born stupid, and others work to perfect it over a lifetime.

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#7 Consumer Comment

Back on topic

AUTHOR: Jim Martin - (USA)

Ken-

"we insured it for lower value to cover physical damage" - You still don't get it, do you?  The item was worth $3500, but you only insured it for $300.  This is where you screwed yourself.

See the attached screenshot.  FedEx policy clearly states the the declared value is the maximum they are liable for.  The fact that you paid for a signature and the driver did not acquire on is irrelevant, other that the fact that if you had insured it for the full $3500, FedEx policy would required a signature whether you asked for one or not.

Oh, and all the other carriers you list on your site, they would have done the exact same as FedEx.  You would have gotten the DECLARED value and the shipping costs.  No more, no less.

The fact of the matter is YOU insured the package for less than 10% of the actual value of the item.  FedEx did not rip you off, and they did not scam you.  If anything, you have tried to scam FedEx by under-insuring the package, then attempting to recover more than the declared value.

Oh, and re-posting the same complaint over and over does not make it legitimate.  All it does is make you look more like an idiot.
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#8 Author of original report

For one week I tryed to set up a Fedex account...

AUTHOR: Ken Robinson - (USA)

I called them up, I sent e-mail thru their website.I waited for a representative contact for 7 days. Nobody even wanted to know about my interest. Now, it's late, I wanted them blowed up!

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#9 Author of original report

Well, I don't even have a warehouse, this problems was personal about a merchandise I sold on ebay.

AUTHOR: Ken Robinson - (USA)

Sorry, but there are 343 Ken Robinsons in America,

maybe you found some other Ken.

I don't have any warehouse, neither a store.

I sold this equipment on ebay, that's it!
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#10 Author of original report

More Rebuttals, please... My website counter will reach 10.000 visitors sooner!

AUTHOR: Ken Robinson - (USA)

And more words will be added to Search Engines Optimization (SEO)

I got almost 10.000 visitors in my website and answered up to 200 messages written by REAL CUSTOMERS (here we have just 1% of real customers) supporting me and also complaining about Fedex and Kinko's Services. I agree, 200 is not a huge number...

I already lost money, it's fact! I can be blammed 1.000.000.000.000 times,

Fedex/ Kinko's are losing new customers. Nobody wants to get shipping services by companies that don't consider a real signature requirement (even being payed) and lose your package.

Congrats to DHL, UPS, EMS, TNT, and USPS! I recommend you a lot! (these words are just pull up the vision of this website on SEO).

Go ahead Dudes, I'm plenty with the results!



Visit:



http://fedex.me.uk

http://fedex.co.cc



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#11 Consumer Comment

My home address has never been connected to my business name

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Nope...not buying it.

My business has never in any way been linked to my home address.

That was just an assumption made by an idiot.

Must have been the "unit b" that through him off.

I have totally separate computers for business and personal. I don't even mix IP addresses.

Personal business ONLY on home computer

Business use only on business computer.

I don't mix business and personal info.

Ever.

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#12 Consumer Comment

Steven has it right.

AUTHOR: seeworthy - (USA)

Thanks, Steve. Actually, after sending my kids greetings in Facebook, as I regularly do, I searched 'southern chemical equipment' in FB. An incomplete page opened with an address. This address included a "Unit B", which can refer to both commercial as well as a residential address. Being a stupid idiot, I felt it best not to assume it's ownership. When entering that SCE address into Iship or Worldship, which references the same address validation servers that other carriers use, it defines SCE's address as residential. This does not mandate that it is a residential address, but that carriers have categorized it as a location that does not fully qualify for a 'business' status. All that means is that certain locations, as often is the case with LLC's, do not have the access to accommodate pickup/deliveries during standard business hours between 8:00am-5:00pm.

As I had already blew a half hour directing a response to SMC (as I am again doing here...), and frankly do not have the interest, I did not surf the web for further info. I exercised the 'make it simple' thing SCE likes to do and egged him for more info to confirm the address. Satellite view shows that the address information SCE responded with is in fact a business/warehouse area.

Though I explained that perhaps SCE was confusing his use/responsibility of carrier account numbers, SCE never acknowledged that suggestion. It appears now that SCE may have subtly backpaddled with his comment (which are not "allegedly" by me, but either direct cut-and-pastes or can easily be read by other readers in this site), when he typed:

"And, the "UPS Store" rates ARE higher than what I can get online, as are the FedEx contract locations."

Carrier account holders may receive tier level discounts depending on regularity, volume, and money spent. Should, for example, Wells Fargo pay basic retail? This retail vs volume discounting is blatantly universal in commercial business, yet SCE either wants to misdirect readers or simply just does not understand the concept. I suspect that SCE is guilty of both.

Proper use of account numbers carry certain responsibility. Though I have an opinion of this SCE individual which is only a "stupid" and "idiot" opinion, I will use my decade of experience to stereotype his behavior which is similar to customer experiences which we see here every few weeks or so:

Customer acquires account #. Customer enters a The UPS Store unprepared and wants to use their account #. Customer has not provided a waybill (somewhat old school) and has no printed shipping label. Though customer has not bothered with his responsibility, he demands his number is used. Customer refuses to comprehend that all shipping facilities, other than major corporate hub locations, are normal retail centers (key word: retail). Customer refused explanation that account #'s are not verifiable for proper shipping authorization, remote use (pick up at a location other than the account holder's provided address), or whether the account is in good standing. Customer does not care that corporate has instructed faults with any account #, that are used by that facility, will not be reimbursed to that shipping facility. Customer does not understand, or care, and gets belligerent.

As an extension to this scenario, there is a rare customer where it gets even more involved: Customer brings in item to ship. For example, lets say it is...hmmmm...a bug sprayer in the original lightweight factory box that was designed for store shelves, not shipping. The shipping clerk informs customer that the box/packaging does not meet industry shipping guidelines and is prone to damage. Customer gets irratated and asks, "So how much to do it 'your way'?. The size package dictates, say, $10.80 plus tax. Customer blurts out, "$10.80?  For a BOX??!!. Customer feels that materials, material allocation, an employeed person doing his work, and business overhead should be free of charge as he is different than everyone else. Saga continues: Customer rudely states that reboxing is a pointless waste. Customer chooses to ship package in original shelf packaging or his own do-it-your-selfer packaging that does not meet industry gudelines. Package contents are broken due to poor packaging. Claim is denied. Customer, due to same ill rational, goes on a rampage demanding that the carrier should pay for the consequences of his packaging neglect. 

It may sound bizarre to some, but there are actually individuals like this. They want to put no effort or expense into shipping, expect other people/businesses to cough up their expense of doing his work, then grope to blame everyone else for his irresponsibility.

Sound familiar, SCE? Can you relate? You're a smart guy, right SCE? How would you handle this customer of yours? Customer states that he usually orders that same product, that you have on the shelf, direct from the factory. The factory gives him a discount, and customer demands that you should sell it to him for that same price. The customer also adds that his orders come in bulk without the glossy, colorful shelf packaging. He feels the packaging at your business should not be added to the product, and that you should keep it, further reducing your sale price.

Sound absurd, SCE? That hypothetical customer of yours is precisely the shipping customer described above.

Do you sleep well at night, SCE,  knowing an LLC, as opposed to a C-corp, can have thier personal assets included in a lawsuit? Perhaps that loss of sleep may be part of the reason why you generate responses, in sites like this, that would shy any customer of yours away from patronizing your business. No matter how much of a cheesy smile you may paste on for a customer, the personality that you portray here is far more evident than I'm sure you realize.

Oh, and SCE, there was one 'Like' clicked in your Facebook page. This idiot (me) assumes that would be a self endorsement. If I click it to make it two 'Likes', would we be like buddies?

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#13 Author of original report

What can I do If I'm sure that the rebuttals are written by Fedex attorney? Fedex/Kinko's made a lot of mistakes, lost my package and didn't replace it!

AUTHOR: Ken Robinson - (USA)

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00.



The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx (yes, Kinko's belongs to FedEx) we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.



The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!



Tracking #: 469113015110257                       

Claim #: 0409714144





The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.

http://hatefedex.tk

http://www.fedex.co.cc

http://www.fedex.me.uk



Ken Robinson

e-mail: hatefedex@fedex.me.uk

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#14 Consumer Comment

He just ignored the rest of the results

AUTHOR: Steven - (U.S.A.)

SCE --- Actually I think I did see one of the results on Google that actually referenced your home address. Seeworthy just ignored the 40+ other results that listed your warehouse. :)
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#15 Consumer Comment

Seeworthy...REALLY??? Operating out my own house??

AUTHOR: Southern Chemical and Equipment LLC - (USA)

The uneducated "seeworthy" wrote the following jibberish:

...." One method to do so would be for a person, like yourself, to gloat behind a simple Limited Liability Corp name while having a business based out of your own house."........

Actually stupid, I have a 2400 square foot warehouse in Northgate Business Park.

Commercial property in an industrial/business park...

Where did you get the idea that I work out of my house?

Sounds like information coming from an uneducated blowhard to me.

You should really learn how to read too, because the information you posted that I allegedly said is not accurate.

And, the "UPS Store" rates ARE higher than what I can get online, as are the FedEx contract locations.

I know they are higher because I use bboth types of services almost daily.

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#16 Consumer Comment

Thank you for being simple, SCE LLC

AUTHOR: seeworthy - (USA)

It's strange how this SCE gentleman referred to my response as "longwinded drivel", yet he himself has left repetitious and more lengthy "drivel" in may other ROP's, many of which were far more unreasonably antagonistic than either factual or opinionated. Some would say that would make him a hypocrite of the worst kind.

SCE, when you attempted saying information about "contract/franchised locations", did you actually read what you typed? SCE states: "Both the independently owned franchise locations of FedEx/Kinkos and UPS Store FRANCHISES mark up the base shipping rates, and it is HUGE."

FedEx Office is NOT an independently owned franchise location, rather a corporate facility. Unlike SCE blurted, FedEx Office (not sure why SCE continues to say "Kinkos") does NOT have a markup. Keep in mind this fact is being stated from a direct competitor. The UPS Stores are indeed UPS subsidary corporate franchises that are independently owned and operated.

In SCE's rebuttal title, "Next time, go to www.Fedex.com and print your own label!", then states in that Fedex reference rebuttal, "you can save about 30-50% when you do it yourself as these authorized shipping outlets jack up the prices big time." Again, they do NOT "jack up the prices big time", as SCE rather childishly quips. And neither does The UPS Stores "jack up the rates big time."
Rather than take my biased word as a The UPS Store owner (whom is actually also defending his Fedex competition) and the word of SCE's mentality which is quick with the use af adolescent adjectives, and reader here can simply do there own homework.

I'll take SCE's ever so kind lead by also simplifying by this verifiable example: Go to UPS.com (or 1.800.PICKUPS, for that matter)...select 'Quick Time and Cost'...enter from zip 34234 (FL) to zip 10001 (NY), 20 lbs, 12X12X12, Ground service, and let it default to a business destination. Hit enter. What do you see? The rate is $19.35. Now print that UPS quote off and rush it down to your local The UPS Store. When they quote the rate at the The UPS Store for that same package, SCE can throw that printout in the operators face and yell, "SEE?!! You IDIOT!!! That price you gave me is 30-50% higher cuz you jacked it up BIG TIME!!" The operator will then pick up the paper, read his printout, and calmly (hopefully) respond, "Excuse me, sir? The shipping rate just quoted you is the same as what is on your printout." Then, by SCE's very definition, whom exactly would be the "idiot" (still, however, an improperly used term). That same analogy can be exercised with FedEx Office.

An important note regarding costs. If a customer is in need of any assessorial services, there is a fee at all locations. SCE writes, "Furthermore, if you get assistance in packaging your shipment, you will pay for that as well." And this is coming from a 'business owner' of sorts?? If I used a response that SCE would choose, it would be, "uuuuuhh...duh??".  If someone wants "free" anything from anywhere, hopefully they have the competence to understand it is always at the increased cost of something else. There are those, unfortunately, that will never get that simple concept and just love those 'FREE' junkmail ads and everyday 65% OFF retail store gimmicks. If SCE, however, feel that all the materials and human time by others should be "free", perhaps he would like a job working at UPS, FedEx, or anywhere else on the planet, while he himself pays for the materials out-of-pocket and offers the labor for free. Even if SCE offered such, however, the sad fact is very few employers would hire him if he actually displayed the same attitude and mentality as he seems comfortable displaying here.

And SCE? If you really enjoy typing juvenile attacks at others, fell free to blow yourself off on me. You've made it quite apparent that you feel insults and degradation must hurt others, as others have subjected it direct upon you in the past...and it hurt. I sympathize with you, SMC. I really do. The tough fact (more facts?) of the matter is that your attempts at degradation and name calling don't affect others as they have affected yourself. By continuing to be rude at...how old are you?...you are merely showing everyone that you have a serious inferiority complex, and have voluntarily chosen your own personal interpretation of self-righteousness and anger to hide behind. Now, again, SCE, feel free to viciously attack by frantically tapping away - with precisely what I have just defined. How predictable can one be?

One final drivel note. Contemplate this for a moment, SCE: Would you really want to do business with someone that came across as an irrational know-it-all blowhard that has angers issues? Of course not. So why then would you expect anyone to want to do business with yourself? One method to do so would be for a person, like yourself, to gloat behind a simple Limited Liability Corp name while having a business based out of your own house. Perhaps times are tough, SCE, but attempting to drag others down to your level will be in vain. In other reader's opinion, SCE, with the incorrect info and derogatory attacks you spew onto others, they may wonder about your very judgement. Your attacks will never change others views, on the contrary.

If you need something done right, SCE, it's really unfortunate for you that you have only yourself to do it.
 
 
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#17 Consumer Comment

Let me simplify this for "seeworthy"

AUTHOR: Southern Chemical and Equipment LLC - (USA)

I don't know why "seeworthy" went off on that longwinded drivel, as I don't think my post was that confusing. Let me simplify it a bit.

I simply ATTEMPTED to state the fact that contract/franchised locations charge substantially more than the company owned locations.

Furthermore, if you get assistance in packaging your shipment, you will pay for that as well.

The FedEx/Kinko's thing was an example of a franchise in comparison to a FedEx owned and staffed location. That was for comparison purposes only. I never told anyone to go to a Kinko's location, did I?

The rates at franchised locations ARE substantially higher than online purchases or company owned/staffed locations.

FACT.

So, what exactly was your problem?

Maybe you should explain it to me face to face sometime since you are an internet tough guy.

Idiot.





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#18 Consumer Comment

- yes, someone should have done their homework.

AUTHOR: seeworthy - (USA)

Both FedEx Office (hasn't been Kinkos for quite some time) as well as The UPS Store's have shipping rates that are genuine unmarked up rates. Homework? Simply ask for a standard shipping rate from either location, then compare it to the retail rate found in the respective websites.

Not sure as to how the business model should be so baffling. The UPS Store's have a maximum tier level discount. This margin between this discount rate and standard retail is the margin that maintains business operation. This margin is also substancially greater than middleman locations (ie: PakMail, Postnet, etc.). The smaller discounts received by locations other than FedEx Office and The UPS Store's are inadequate for overhead, thus those ADL locations then further increase the shipping rate, sometimes 25-35%.

Yes, The UPS Store's have markups on stamps. USPS does not offer a discount on stamp purchases. The markup covers allocation and credit card fee costs. It would be difficult for you to resell other companies products at your cost, wouldn't it? Those locations can sell one or two stamps at a few pennies more, while the post office does not sell singles. If that really is a problem for you, simply go to the post office or order them online yourself.

If a business has a significant volume, they may receive a discount based on that tier volume. With that account, they may print their own labels, pay a pick up fee,  and handle the service themselves. That discount will reflect a rate lower than the similar rates found at FedEx Office and The UPS Store's. Perhaps that was the confusion that led to the inaccurate feedback. If I took on the same attitude that seems apparent in Southern Chemical and Equipment LLC's response, I would then have to tell him in so many words that his self esteem induces his compulsion to contradict other's, or perhaps has dealt with too many chemicals, while hiding behind his monitor with assumed or otherwise incorrect facts. But I am not, fortunately, Southern Chemical and Equipment LLC. So I won't, therefore, reduce myself to that hypocritical nature. 

Again, anyone can do their own homework. Simply call any FedEx Office or The UPS Store location, then call 1.800.GOFEDEX or 1.800.PICKUPS to compare rates. I feel I've been very dilligent with my homework...  My wife and I had one of the FedEx Office managers from Uptown over again for dinner a couple of weeks ago (friend of the family). We enjoy comparing notes and customer stories, as well as pricing and business protocol. I, myself, have owned a The UPS Store for nine years, as well as two years prior to it's transition from Mail Boxes Etc.
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#19 Consumer Comment

Ken Robinson...STILL not getting it!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

FedEx DID NOT cause you to lose money, YOU did that to yourself when you underinsured your shipment!
YOU were being CHEAP and cost yourself money.YOU are a cheapscate.

FedEx paid out exactly what you were entitled to based on YOUR declared value!How can you blame someone else for YOUR mistake? If you would have insured it for FULL VALUE, it would have automatically shipped as a "high value" item, and would have automatically required signature confirmation.

You need to face the facts that you caused your own loss here by being CHEAP!

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#20 Consumer Comment

The OP either will not or can not get it.

AUTHOR: Robert - (U.S.A.)

The OP is probably going to go through the rest of his life, which is hopefully at least a few more decades, thinking that FedEx ripped him off.  

When they paid the claim they agreed that they were at fault.  Since they were at fault they paid what the DECLARED value was, they are not obligated to pay anything above that.  If the OP wants to be paid the $3500 they should have declared(and paid insurance) on the $3500.

The missing signature is just a "Red Herring", in that it doesn't matter what happened to the package.  Even if they considered it lost in transit where the signature is meaningless the OP would still be here saying that they are responsible for paying him the full amount he wants. 

As a side note if this is what your wife does as a business I hope you have learned to put the real value on your packages from now on.  Because the other ironic thing is that every other shipping company he mentioned would have done no more than FedEx did.  In fact I would not be surprised if since the package showed it was delivered other companies would have given you nothing.
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#21 Author of original report

In my team or not, people need to know that FedEx lost my package and didn't replace it!

AUTHOR: Ken Robinson - (United States of America)

I have, as a citizen, the rights to report a corporation that made me lose a huge amount of money. I'm almost sure that some replies here came from internal FedEx staff. Taking a company side is normal and suspicious at the same time. Anyway, all can reply here. Consumers that take the company side can barely know how this case affected everything in my life. If they feel this pain "in their own pockets", I bet that the opinion about FedEx will be the same.

Controversy has a good side, it makes things much bigger and noticed.

It's exactly that I want... warn people to choose a better shipping company to don't get the same headaches.

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature.

The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen.

The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: 469113015110257                       

Claim #: 0409714144

All the documents referred to this case are available for download at http://hatefedex.tk Thanks!     
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#22 Consumer Comment

Actually...seeworthy you are wrong on Markups

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Both the independently owned franchise locations of FedEx/Kinkos and UPS Store FRANCHISES mark up the base shipping rates, and it is HUGE.

Might want to do your homework before making such claims.

I have used such services on several occasions and have, in each case paid more than if I paid for and printed my own shipping label on my existing shipping account with each service.

They also mark up postage stamps.

How do you think these independent business owners would stay in business if they did not mark up the services?? That's just plain stupid.

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#23 Consumer Comment

This OP is just not getting it.

AUTHOR: seeworthy - (USA)

Just because FedEx erred at the beginning of the shipment, rather than somewhere in the middle or during delivery, makes no difference. The package was insured in the event that FedEx erred somewhere in shipping. Then, FedEx erred. FedEx paid the full insured amount. Where's the ripoff??

If FedEx properly created a shipping label with a 'signature required' endorsement, but the driver forgot to acquire a signature at delivery, should FedEx pay more than the insured amount?? Incidentally, the odds of FedEx inadvertantly forgetting to apply a signature to a shipment, then that same exact shipment getting 'stolen' off a doorstep, are astronomical. As mentioned by other's, a logical and highly more probable occurance was simply that the recipient has it in their possession and is lieing. After all, who has the most to gain by the 'theft' of this package?

I assumed FedEx had the same GPS trackability as UPS uses to verify specific delivery location.

What's a good analogy....? Let's try this: You buy a new car for $30K. You don't want to spend the high premium for full collision coverage, so you only want to pay for $5K worth of collision coverage. Now the insurance agent forgets to enter any collision coverage on your policy. Then your car then rolls off a cliff and is demolished. Your car insurance company promptly pays you $5K. Do you really feel you should get $30K when you specifically avoided $30K of coverage? Really?

As far as locations charging markups: FedEx Office and UPS Sores do not have markups on shipping. All other middleman shipping places have those markups. If you do it online, no problems will be solved. In fact, when problems arise, you're on your own and may not have recourse.

This complaint is another example of someone suffering from their own choices, then groping to blame someone else. Welcome to the dysfunctional world called earth. People like this vote for people like Obama...to irresponsibly get something at other people's expense.

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#24 Author of original report

FedEx lost my package and didn't replace it! We payed for SIGNATURE REQUIRED and Fedex Kinko's Murfreesboro also failed to make things worse!

AUTHOR: Ken Robinson - (United States of America)

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00.

The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx (yes, Kinko's belongs to FedEx) we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: 469113015110257                       
Claim #: 0409714144


The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.
http://hatefedex.tk
http://www.fedex.co.cc
http://www.fedex.me.uk

Ken Robinson
e-mail: hatefedex@fedex.me.uk
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#25 Consumer Comment

Woosh...

AUTHOR: Robert - (U.S.A.)

That's the sound of your credibility going down the drain.

Normally when people post links they are just more of the same, too bad I didn't look at it in the beginning as that was very enlightening.  You declared the item as being worth $300 and FedEx agreed that they were responsible and paid you the value you declared, plus shipping cost.  It is not their fault that you decided to under-declare the value of the item you were shipping.

There is NO RipOff here.  In fact the only RipOff seems to be the following statement you made on the other web site.

Attention!
This website doesn't belongs to any FedEx employee, neither to some of this companies above. Belongs to a regular joe, honest, honored citizen and as many other people in this country deserves at least a
little bit of dignity, respect, justice and a slice of bread over his table to feed his family.


I underlined one word in that statement.  So let me ask you this.  Is it really "honest" to not disclose on this site that they did in fact reimburse you for the item based on YOUR declared value.
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#26 Consumer Suggestion

Next time, go to www.Fedex.com and print your own label!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

This is a no brainer.

If you want something done right, do it yourself.

And, you can save about 30-50% when you do it yourself as these authorized shipping outlets jack up the prices big time.

You ripped yourself off here as you underinsured the package, and that is what you agreed to as total compensation when you made that CHOICE.

Print your own labels from now on, save money, and be sure it is done right!

Problem solved!

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#27 Consumer Suggestion

No...

AUTHOR: Chad - (USA)

You paid for signature required and a tiny amount of insurance, not full value coverage. You aren't going to get that after the fact, no matter what the circumstances. FedEx is only liable for your declared value at the time of shipment. Period. You ripped yourself off when you cheaped out on coverage.
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#28 Consumer Comment

Went to YOUR site

AUTHOR: Jim Martin - (USA)

You declared the value as $300.  You paid $20.19 total to ship the package.  Apparently it got lost.  It happens.  Since you bought the insurance, you got back the DECLARED value and the shipping cost as per FEDEX policy, which is why you received a check for $320.19.  Why do you feel you deserve any more than that?  How would you feel if FEDEX came on here and filed a complaint against YOU for under-insuring the package, then attempting to still get the full value of the item.

Maybe you're the one trying to rip them off.  Maybe you know the recipient personally(uncle perhaps) and are trying to capitalize on their agents mistake by not putting it in their system that a signature was requested.  I can guarantee you that this is exactly how FEDEX is viewing your case.  You declared the value as $300, how are they supposed to know for sure that you sent an item worth $3500?  For all they know you could have sent a $1 pad of paper.

Yeah, it sucks, but packages do get lost.  It is even possible that the package was left at the wrong house.  Did the recipient check with their neighbors?  Like was said in a previous post, how do you know the recipient didn't receive it?  For all you know they could be scamming you and FEDEX.

BTW, I personally have had delivery issues with each of the other services you listed on your site.  USPS has, numerous times, scanned packages as "notice left" but not actually left a package that was to be delivered to my PO Box.  UPS just recently delivered a package to a similar address to mine just in a completely different state.

Situations like this are exactly why the insurance is offered, and why they require you to declare the value of the items in the package when you opt for the insurance.  Just face it, your attempt to save money by under-insuring the package has cost you all that money.  You should use this a learning experience so you don't screw yourself over in the future.
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#29 Author of original report

FedEx lost my package and didn't replace it! We payed for SIGNATURE REQUIRED and Fedex Kinko's in Murfreesboro also failed to make things worse!

AUTHOR: Ken Robinson - (United States of America)

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature.  The attendant made ??a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen.  The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3,500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession. The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: 469113015110257                        

Claim #: 0409714144 All the documenta referred to this case are available for download at http://hatefedex.tk

Thanks!
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#30 General Comment

Dumb

AUTHOR: Chad - (USA)

Visited the site you linked. You underinsured your package. ALWAYS a bad idea. Did they goof by not obtaining the signature they were supposed to? Yep. But they don't owe you $3500 for a replacement...you opted to save your money in a bad place. Their T&C are explicit in that they aren't responsible for value above what you declare and pay for. That was your own shortsightedness/cheapness. Next time, pay for your full value. Absolutely every carrier is the same, this is not just a FedEx thing.



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#31 General Comment

Dumb

AUTHOR: Chad - (USA)

Visited the site you linked. You underinsured your package. ALWAYS a bad idea. Did they goof by not obtaining the signature they were supposed to? Yep. But they don't owe you $3500 for a replacement...you opted to save your money in a bad place. Their T&C are explicit in that they aren't responsible for value above what you declare and pay for.

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#32 Consumer Comment

Minor hole...

AUTHOR: Chad - (USA)

FedEx requires a signature on any package over $500.00 value. There's no check required on the screen; it is enforced on their higher value shipments. Definitely so at $3500.00. The driver would have some splainin' to do for not obtaining a signature.
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#33 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

Why are you so trusting of the recipient?  How do you know that they are not lying?  After all according to you this is something worth $3,500 that unless you physically marked that on the package no one but you and the recipient would know.  That could be enough for someone who is otherwise honest to become dishonest.

As far as FedEx is concerned they show it being delivered.  If the actual airbill didn't require a signature the driver is not going to get one.  If you can prove that the clerk screwed up and didn't mark that a signature was required and you paid for that service you may have a claim against the Kinko's.
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