- Report: #766624
Report - Rebuttal - Arbitrate
Complaint Review: Fedex
FedexInternet United States of America
Fedex Daniela Diamonds USA Fedex driver lost or stole my item Internet
*Consumer Comment: Why was Fedex involved in this claim?
*Author of original report: ohhh pleaseee.
*Consumer Comment: Interesting, to say the least.
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Meanwhile seller and legal officer advised us to file a claim. We tried filing claim ouselves but fedex refused because the seller who arranged the pick up and they were the customers so they had to file the claim. So they did but Fedex said are not prepared to refund us the money because they say that we did not pack the watch with box but with flimsy pack and we did not take extra insurance on it which is 75 cents per $100 which we had no idea we were suppose to take because seller said he is goping to pay for all the costs as he sent us defect item and seller did not take extra insuarance and he did not even tell us that. Neither me or my partner ever used FedEx before and it was not us that arranged a collection but seller. He never told us anything about this extra insurance and rules around the packaging. Neither FedEx or the seller is accepting the responsibility and we are in agony that we have lost something that had sentimental value as well as losing so much money.
We are stuck in the middle and we have no idea where to start from to get refund or get the watch replaced. We have been to CAB but they were not sure either. I don't know whether to get a lawyer, apply to court, who to sue? do not know consumer laws in US or do we even stand a chance winning this case if were to go to court because obviously this is an overseas purchase and is it possible to sue either of this companies from here?
This report was posted on Ripoff Report on 08/18/2011 03:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fedex/internet/Fedex-Daniela-Diamonds-USA-Fedex-driver-lost-or-stole-my-item-Internet-766624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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