- Report: #1157926
Report - Rebuttal - Arbitrate
Complaint Review: Fedex
FedEx FedEx delivered a special order of Jones Soda frozen, broken lids, leaking. Box was insulated, labeled “Do Not Freeze”. Sioux Falls Nationwide
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FedEx delivered a special order of Jones Soda frozen, lids broken and leaking. The box was insulated and clearly labeled "Do Not Freeze" In response to my complaint, they said they are not responsible. Jones Soda graciously sent a replacement order. That order, too, was delivered from the truck into my hands frozen. Once again FedEx refused to accept responsibility, even though they were supplied with documentation and photos.
The box was given to them by Jones Soda, insulated, clearly labeled. It was handed to me right off the truck frozen and broken, how can that not be their fault? Jones Soda is a company who puts the customer first, a company with good character. FedEx, in my opinion has neither of those qualities.
This report was posted on Ripoff Report on 06/27/2014 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fedex/nationwide/FedEx-FedEx-delivered-a-special-order-of-Jones-Soda-frozen-broken-lids-leaking-Box-was-1157926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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