• Report: #456346

Complaint Review: Fedgrantusa

  • Submitted: Thu, May 28, 2009
  • Updated: Wed, June 10, 2009

  • Reported By:Scottsboro Alabama
Fedgrantusa
Nationwide, Utah U.S.A.

fedgrantusa.com Fedgrantusa Iwanted grant info and chg. on credit card $2.98 for this to be sent to me,I got it in about 7 days and then I could not believe my credit card was charged with$34.95 Then this unfair and against the law. Utah Natiownide

*UPDATE Employee: Resolution offer

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A real rip off all the things they did not tell you, this bunch are connected to another bunch of crooks they added more to my credit card for a club I have never heard, of I called the discover card co. and ask them to help me figure this out .I am 66 now and I thought I must be slipping bad and ,fast,This club is www.websaveclub.com Las Vegas ,Nv. another # 34.95 All of this times three..My husbands Co. went down in Dec. and my hours are 13 to 20 per week and to think someone is out there doing this to us and all the others that they can. I do not plan to take it sitting down, if you can help ,let me know

Velvie
Scottsboro, Alabama
U.S.A.

This report was posted on Ripoff Report on 05/28/2009 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fedgrantusa/Nationwide-Utah/fedgrantusacom-Fedgrantusa-Iwanted-grant-info-and-chg-on-credit-card-298-for-this-to-456346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

Dear Velvie,

Our company provides customer service for some of the Web Savers programs. There would have had to have been another order placed for an online program in order for you to have been given the opportunity to choose to view the additional program WSC.

As it is not our policy to ever charge a customer that is not interested in utilizing the additional services that accompany the free CD. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel services during the free trial period, or anytime thereafter.

If you have not yet contacted Customer Service please do at this number 877-495-1190 and they will happily assist you with your concerns.

If you have contacted customer service and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at customerservice@cshelp.org I would be happy to address your concerns ASAP.

Sincerely,

Online Customer Support
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