honestly do not believe the violation that led to my denial was addressed
during my purchase of insurance online. Exclusions should have been noted
beside the theft and straying of coverage online. This was not explained to me
on multiple occasions. I was told once for the very first time by written and
verbal communications. Rajah was house broken and outside majority of the time,
and spent his first year and half inside. He had his own fence with the
addition of the back yard fence which is 6ft high, and he was not able to fully
see outside of the back yard surroundings. You cannot keep an animal of large
breed inside at all times. I am open to all form of Investigations if needed.
I had no knowledge of this so called violation. If that
was the case I would have never filed a claim, and my insurance would have been
canceled a year ago. I believe in and understand company policies, and wouldn't
dream of taking advantage over them. When I called in to ask why my claim was
denied, I was told I didn't confirm Rajah's Micro-Chip number in my claim, so I
issued his chip number to them. Issuing Rajah's chip number to them clearly did
not satisfy the issue. I've never filed a claim with Pet Plan USA and after paying my quarterly premiums each month this is the kind of service they give me. After searching through scores of insurance companies
to insure Rajah, Pet Plan USA
seemed to be the most reliable and honest out of the others. I should have done
more research before my purchase, but you live and learn. Insurance was
necessary for him, because people envy purebred male Bulldogs. I expected a
much higher level of service from this company, and I am quite disappointed.
I work to hard for my money to be thrown in the garbage, and because I do not want to spend any more time on this problem, I would like to expect
a full refund of the premiums paid. I will be informing my family, friends, and
other individuals about this regrettable experience.