- Report: #250697
Report - Rebuttal - Arbitrate
Complaint Review: Fia Card Services
Fia Card ServicesP.O Box 15720 Wilmington, Delaware U.S.A.
Fia Card Services offers services that they charge for and do not deliver Ripoff Wilmington Delaware
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I stopped using the card at that point, and I paid off the $10,000 balance, and paid-off my purchases balance too, but finance charges kept rolling-in for 2 more months. I wrote them a letter on February 19, 2007, requesting a refund of my $300, and telling them they could keep the other interest charged in exchange. Since I had not been able to take advantage of their offer I thought this was a fair settlement.
They wrote back on March 9, and said they would review the matter if I mailed them a copy of the promotion I had originally received. I did so on March 19.
I called them on May 23, 2007 because I had not heard anything in reply. They confirmed that they received my letter and the copy of the original promotion, and they would make no adjustments to my account. I was surprised that they made this decision and that their policy is NOT to inform their customers of such actions, as explained to me when I asked.
My complaint is that they offered benefits that I paid for, and their policy is to not make good on that offer, keeping money paid by their customers for such benefits. They offered both card use benefits and 0%, while in fact the deal amounts to choosing one or the other. This costs well intended customers like me a lot of money, time, and aggravation.
This report was posted on Ripoff Report on 05/27/2007 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fia-Card-Services/Wilmington-Delaware-19850/Fia-Card-Services-offers-services-that-they-charge-for-and-do-not-deliver-Ripoff-Wilmingto-250697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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