In a Nutshell:
Poor Ethics: Fiberglass Pool Resurfacing (FPR) hid behind a loophole in the law instead of taking responsibility for damage made to our pool equipment while performing warranty work during ESCROW
Poor Follow Up: It took a complaint against FPR via the Better Business Bureau to finally get a response from pool worker, Jared, when we had questions as to why our pool was suddenly leaking
after the warranty work was performed.
Unprofessional Communication: Office manager, Jennifer Farrell, made personal attacks towards me and the real estate agents, such as calling my real estate agent that I have worked with for years,
inept and ignorant.
While our soon-to-be home was in ESCROW in August 2012,
Fiberglass Pool Resurfacing based in Martinez was scheduled to do some repairs
under warranty. When they resurfaced the pool last year, a crack was either
left behind or formed later on.
In order to repair the crack, FPR had to drain the pool and
fix the crack; after the work was completed, the pool was left drained for
days, supposedly while the equipment was still in operation in the middle of a
very hot week in August.
A few days after we moved in, I got a call from the pool
service guy saying our pool was suddenly losing a serious amount of water and
had to be filled twice that week by Wednesday.
I ordered another inspection on the pool which revealed that there was a
clear relationship between FPR draining the pool and a leak forming in an
underground pipe, as well as some small leaks at the equipment site.
It took a long time just to get FPR to respond to the issue
to find out how leaks had occurred after complete pool inspection had just been
performed in mid July revealing no leaks. Filing a complaint with the BBB
finally got the Jared, the person that performed the work, to respond.
I learned that FPR did not draft up any paperwork to have
the repair done and did not warn anyone involved that there were risks in
draining the pool in hot weather. No one was told to make sure the equipment
was off either.
Designating someone, such as a realtor or the property
manager to do these simple tasks could have easily avoided the crisis. With FPR
refusing to pay for the damage, my husband I and I were left to pay $1125 in
repairs on the underground leaking pipe.
I pursued a complaint against FPR again with the CSLB and
learned that FPR was able to hide behind a loophole in the law that says when
the home is in ESCROW and if no contract is made between the homeowners- to -be
and the company, CSLB has no jurisdiction over making the company pay damages.
The only effort FPR made to resolve the matter was to repair the skimmer that was originally installed by them; however they were not willing to go into a contract with my husband and me regarding the skimmer being repaired. We simply wanted the contract to include any provisions or
risks regarding the repair and a description of the repair.
With FPR not willing to have a written agreement with us, we strongly felt that if any
damage was caused during the repair, we could end up with a similar issue with
them and did not trust them enough to move forward with a skimmer repair on
The last resort would be to take them to small claims court
but with a baby due in 4 months, it simply wasn't a good option.
Instead, I warn anyone planning pool work on their home to avoid FPR. They are an unethical,
rude company with no regard for their customers and with no honor in being
accountable for their actions.