• Report: #973939

Complaint Review: Fidelity Support Services

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  • Submitted: Mon, November 26, 2012
  • Updated: Tue, January 08, 2013

  • Reported By: Colleen — Westville New Jersey United States of America
Fidelity Support Services
11350 Random Hills Road Suite 800 Fairfax, Virginia United States of America

Fidelity Support Services Teresa Mansfield, Elizabeth Burton, Heidi Anderson, Jim McGee SCAM,BUYER BEWARE Fairfax, Virginia

*Consumer Comment: Also taken by Fidelity Support Services

*Consumer Comment: So what have you done

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STAY AWAY! I'm going to take my time writing this because I am so angry that I need to write this all out. FINE PRINT: for refund, you have to have your mortgage company put in writing on letter head that they REFUSE to work with you, or lower your rate. THIS WILL NEVER HAPPEN. Good luck getting the mortgage company to cooperate.ITS A SCAM. Ever notice how there is NO ADDRESS on any of the emails you get? there's a reason. They can't be reported without it. They scare you into thinking everything has to be done on THEIR terms, when in fact YOU PAID THEM. they should work on YOUR terms. PERIOD. Elizabeth Burton is a helpful person, an probably feels bad about scamming people. They tell you this bull about being extremely versed in FHA programs and bull, but the fact remains- they just want your money. they do absolutely NOTHING to earn it. Do a search for FREE modification and all the paperwork you fill out for this company is EXACTLY the same. I have been trying for MONTHS to get a letter from the mortgage company- to no avail, and Fidelity KNOWS the mortgage company will never produce such a document. They are being reported to the FBI for fraud-- so if you do not heed this warning, shame on you.

This report was posted on Ripoff Report on 11/26/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fidelity-Support-Services/Fairfax-Virginia-/Fidelity-Support-Services-Teresa-Mansfield-Elizabeth-Burton-Heidi-Anderson-Jim-McGee-SC-973939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Also taken by Fidelity Support Services

AUTHOR: Danny - (United States of America)

My wife and I were also scammed by Fidelity Support Services. We started dealing with them on July 31,2012 and have the same results as the others mentioned here. I was sent an email on 12/16/12 from Teresa Mansfield that said she would be off until after the first of the year. I followed up with a response the next day and got a Mail Delivery Subsystem Failure notice. I should have known then but we are trusting people. tried again on 1/2/13 and 1/7/13 and decided to call. the phones say there is a technical difficulty and cannot connect me. So, I went onto the website and got nothing so I googled them and got Colleens report.

These folks need to be caught!!!!

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#2 Consumer Comment

So what have you done

AUTHOR: Peter - (United States of America)

Hi there Colleen, this is really messed up if true, unfortunately Im seeing this report after 2-3 months while working with Fidelity (Mr.Mcgee, Mansfield and Burton, even have emails of two other people). Im still working with my bank (BOA) on my mortgage, but just like you thought I can get a better deal and it seemed great, paperwork, emails and so on (after payments were received, now that you say that and thinking about it).
I noticed all this just after christmas, when my emails were returning and making calls were off-line, Im thinking they are off for the week and somehow, disconnected everything temporarilly (not deleting them). So back at work today and seeing the same thing, now even there website is gone.
So was wondering what are you doing now? If I finally get some kind of agreement with my bank(or not), which was the whole purpose of me hiring Fidelity, I will persue this more (actually need to get more information today, after keeping all there emails).
Also like to say in there emails and talks with them, I like how they underline and tell you that its not good to tell your bank that your working with a 3rd party because your status might be delayed with the auditors of your current bank but also say if anything else that they would talk to them....thanks
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