• Report: #996811

Complaint Review: Fidelity Support Services

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  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013

  • Reported By: VanillaSage — Richmond Texas United States of America
Fidelity Support Services
11350 Random Hills Suite 800 Fairfax, Virginia United States of America

Fidelity Support Services Teresa Mansfield, Elizabeth Burton I paid these individuals $2500.00 to help me get my mortgage rate down to a 2%. They have disappeared and I am still fighting with my bank for the loan modification. Fairfax, Virginia

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I was contacted my Fidelity Support Services via telephone and was made an offer to assist us with getting our mortgage payment down by lowering our interest rate down to a 2%. Since we were struggling to pay our mortgage, it sounded very promising. They even "Guaranteed" that we would be approved for a motification or they woiuld repay the $2500. in full. This was back in July 2012. I corresponded with Teresa frequently in the beginning. I even spoke with her via e-mail in the middle part of November 2012. I am still in the middle of getting my modification approved so reached out to Teresa and discovered that the phone number doesn't work and the email was returned as "undeliverable". I feel like we have been taken advantage of. If this modification does not get approved, we do not know what we are going to do. I don't want to lose my home but we are already months behind.

This report was posted on Ripoff Report on 01/14/2013 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fidelity-Support-Services/Fairfax-Virginia-22030/Fidelity-Support-Services-Teresa-Mansfield-Elizabeth-Burton-I-paid-these-individuals-250-996811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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