• Report: #69598

Complaint Review: Fidelity Warranty Services - Malouf Ford

  • Submitted: Mon, October 20, 2003
  • Updated: Fri, October 24, 2003

  • Reported By:Sayreville New Jersey
Fidelity Warranty Services - Malouf Ford
P.O .Box 8567 Deerfield Beach, Florida U.S.A.

Fidelity Warranty Services And Malouf Ford knowingly paid an illegal claim for work never performed Deerfield Beach Florida

*Consumer Comment: Be thankful they paid the claim

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My 1998 Ford Windstar was for the second time being serviced at Malouf ford dealership in less than six months for a blown head gasket. Usual finger pointing between Ford and Fidelity Warranty as to why the work wasn't properly performed the first time.

The second time while in for repair, with the engine still ripped down, a fire starts and totals the van. Malouf Ford billed Fidelty Warranty (over $2000.00 ) for the entire cost to complete the job, which was never completed.

I made Fidelity aware of the situation and they diplomatically told me that it might strain the relationship between them. The only relationship they have is to screw the people who purchased cars and warranties through them.

Dan
Sayreville, New Jersey
U.S.A.

This report was posted on Ripoff Report on 10/20/2003 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fidelity-Warranty-Services-Malouf-Ford/Deerfield-Beach-Florida-33443/Fidelity-Warranty-Services-And-Malouf-Ford-knowingly-paid-an-illegal-claim-for-work-never-69598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Be thankful they paid the claim

AUTHOR: Marilyn - (U.S.A.)

I understand you concern that the warranty co. paid the claim. What you don't relize is once the claim was authoized the dealer was paid before the work was completed.

At least now when you get your settlement for the vehicle they will not withold the cost of the tear down out. You should be able to get full compensation for your Windstar since it was totaled and apparently the dealers responsibility.
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