On May 1, I purchased a new Hyundai. The dealer waited until papers were ready to be signed, and offered an extended warranty. Dealer said offer of extended warranty only good for today.
I told him fine. i would buy the car, and come back by end of day if I wanted warranty. Then he changed story. He said I could not just buy the warranty today, but only at time of vehicle purchase.
I said I would be back in two hours, buy the vehicle, and let him know if I would buy warranty at that time. He then showed me where I could, within 30 days request a full refund. Stupidly, I bought. Then I decided to cancel.
I cannot get Fidelity Warranty to respond to various letters, including correspondence from last May, now more than six months ago.Not one word of an answer to me on anything.
I have contacted the BBB, which gives Fidelity an A+ rating. Fidelity did respond to BBB's first inquiry, which is the only response of any kind I have gotten. They admitted that I cancelled in May, but suggested the refund must have been made to the lien holder. That is worthless. There never was a lien on that car. But now, Fidelity will not respond to further inquiries from the BBB.
After many attempts, neither the dealer, Hyundai, or Fidelity think I am worth a response.
I am out $1,585 for a warranty, which was canceled in May. And nobody thinks the customer deserves one syllable of a response. Many efforts, primarily by mail and email, and nobody responds to anything. In person at the dealership, I got put off.
I can't imagine that I would ever buy another new Hyundai under any circumstances. I got into this mess at a Hyundai dealership. Hyunda should put pressure on their affiliate insurance company for a refund to be made.
In case anybody wonders, I have thus far largely avoided making phone calls, because of some past experiences I have had with phone calls with other entities, where somebody says I said something I didn't, or agreed to something I didn't. I have tried mostly writing, as it is harder to argue over what is said in writing. But I have simply asked for my refund. Nobody says I am not supposed to get one. But nobody will send one.