• Report: #593671

Complaint Review: Fido Cell Phone

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  • Submitted: Thu, April 15, 2010
  • Updated: Thu, April 15, 2010

  • Reported By: vitagirl — Calgary Alberta Canada
Fido Cell Phone
Montreal, Quebec United States of America

Fido Cell Phone Beward their 'agreements' Montreal, Quebec

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Although Fido advertises on television every day that they do no 'do contracts' just try and cancel their 'agreement'.  I got soaked for over $400 because I had to switch to a company that actually has cellular coverage in an area I have to travel frequently, where Fido does not.  I was told when I started with them that there was no contract, just an 'agreement' but if I cancelled early I had to pay $100 per phone.  I was willing to do that, but got a bill for $590.  When I called their customer service (and I use the term loosely) I was told that when we took the free phones it became a contract.  Funny, I never signed anything as it was all done over the phone.  Anyway, now I'm informed that it's $20 per month for every month left in the contract (which they are now calling it), but won't break down why my phone is $150 to cancel and my husband's is $300 to cancel when we started at the same time and I had way more features on my line than he had.  They also charged me for a month of service after I already switched to another company because they said I didn't give them notice of cancellation, although why should I have to, when there supposedly is no contract to cancel??  They finally agreed to knock off $150 bucks, but when I asked for 90 days to pay the rest in installments I was told I had to pay in no more than 45 days or they would send me to collections.  Interestingly, I have just viewed a commercial for Fido that say phones for $0 and NO CONTRACTS.  These guys are liars and rip offs and no one should ever use Fido for any reason EVER!

This report was posted on Ripoff Report on 04/15/2010 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fido-Cell-Phone/Montreal-Quebec-/Fido-Cell-Phone-Beward-their-agreements-Montreal-Quebec-593671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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