• Report: #957725

Complaint Review: Field Nation LLC

  • Submitted: Sat, October 20, 2012
  • Updated: Mon, April 14, 2014

  • Reported By: Tech101 — Nationwide United States of America
Field Nation LLC
310 4th Avenue South Minneapolis, Minnesota United States of America

Field Nation LLC Deceptive IT sweatshop Abusive Demanding Undermining Biased Minneapolis, Minnesota

*Consumer Comment: I agree with the above complaint

*UPDATE Employee: Well...Yes and No

*UPDATE EX-employee responds: I Agree 100% with This Posting.

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Note: The objective of this report isnt directed to an individual of the entity but rather bring awareness of the culture entities such as Field Nation LLC are building on in the IT world.

To better understand the scope of the issue underlying beneath the culture of an IT sweatshop, we need to understand how the culture incepted to begin with.  In the late 60's network deployment begin to extend aggresively at enterprise level. This created a boom in demand for qualified in-house specialist, engineers in the soon to be field.  As technology continued to grow over the next 20-30 years, its presence did aswell in the private sector for small businesses, retail stores,gov offices,and even homes.

This presence, which eventually led to the development of MS-DOS based OS such win 95, also began to consolidate the need for such expensive qualified personnel  and instead restructuring of how technology was deployed for even the avg joe can build a practical understanding of.

Companies such as  Ma bell, IBM, Sun, and HP envisioned this future and began eliminating overhead cost with the goal of unifying more automated services through smaller subcontracting companies. This saved the companies nearly 68% net margin operating cost. Today, these companies continue to find new ways to continue cutting cost, increase profit, by promoting partner channel support through their existing Preferred contractor network. 


Over the last year 8 years, ive worked as a subcontractor partner at onforce and eventually field nation. My work has extended coast to coast in over 200 cities. I hold an immaculate record with zero negative reviews. Although Ive held no certifications, my reputation has afforded me consistent work volume.

One of the common questions i received from people has been  "How do I get in to this field and have as much work as you?"  Often in the back of my mind I recall thinking "You dont! run while you can"

The truth is, all those years of work and travel entailed sacrifice, struggle to get paid within a reasonable time, and politics. Considering each entity banked on an avg of $7600 in "annual dues/membership/fees" from me, I take insult in realizing the neglected fact they hold no accountability in getting you paid if a vendor backs out with/without reasonable cause, and unwillingness to take administrative action toward vendors whom have crossed the conventional lines of trade.

The term neglect is used to describe the way Field Nation confines and addresses their position in liability as the limited party.

The scope of the contractor agreement outlines the limited liability the provider can hold against FN as a direct/or indirect cause of conpensation dispute, or accident that may arrive in trade of their customers.

It is in my opinion that field nation confines this information in technical syntax through the manifestation of a legal document. In other words, they use this document to satisfy/circumvent all disclaimers, and not have to tell YOU as a provider/member the true nature of this relationship. Like investors being lied to!

Although believed to be legal throughout a thin line (a very thin line) I find it to be DIRTY, UNETHICAL, and a RIPOFF.

If any agent,officer,or representative of this company objects to these allegations, I challenge you to write at the top of every workorder in your system in BOLD English, "We're NOT responsible if you dont get paid" And tell us how succesful your business continues to grow then. Things to consider/expect-Advice for the newer generation techs

Dont make this your full time job. You will never get paid consistently ontime and risk possibly never getting paid regardless of expenses made. Barter maximum pay. These companies are saving 100's of thousands by not having a full time employees. Make them PAY. Take copious notes of whom , when and where you engage. Create a seperate folder in your email inbox when suprises come your way. Hold people accountable in writing Realize the two most important facts: Youre on your own. You may never get paid for the wo. Goodluck!

This report was posted on Ripoff Report on 10/20/2012 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Field-Nation-LLC/Minneapolis-Minnesota-55415/Field-Nation-LLC-Deceptive-IT-sweatshop-Abusive-Demanding-Undermining-Biased-Minneapolis-957725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I agree with the above complaint

AUTHOR: FN Technician - (USA)

Having been a tech with FN for about 20-30 work orders, I agree with the complaint. 

They are making a ton of money at the expense of the techs. 

Also, they are driving down the market rate of quality techs.  I would recommend forming 

a FREELANCERS union or BOYCOTT Fieldnation. 



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#2 UPDATE Employee

Well...Yes and No

AUTHOR: 20YearTech - (USA)

Yes, highly qualified field service technicians are putting out enormous volumes of quality work, and still living on less than $20,000 a year, and yes freelance platforms like Field Nation are right at the heart of this problem, but no, I do not believe that Field Nation is actually responsible for this condition.  They are willing to exacerbate and profit on it, certainly, but the market condition itself has been created by lowball buyers and a constant influx of new, inexperienced technicians willing to work for those extraordinarily low rates.

This has actually created a downward spiral effect, where the quality of service is in rapid decline.  Buyers lower their rates until only inexperienced techs are willing to take them, they do shoddy work, and then the more experienced providers now working at 1/4 the rates they were accustomed to just 10 years ago provide less attention to detail and therefore more shoddy work.  This all feeds back into itself further lowering labor rates and decreasing quality in an ever downward spiral.

$22,500 a year is the federal poverty rate.  You don't have any of the buyer's employees making $20k a year, nor any of the platform employees.  All too often, a technician will go to fix a McDonalds, bring with him $12,000 worh of expensive tools, $100,000 worth of hard-won experience, and $5000 worth of material and replacement parts, and when the technician arrives on site the cashier is making more money than the tech.

The market is broken.  Field Nation didn't break the market, however the design of their platform does help to exacerbate the inequities of this broken market.  The problem is they are stuck between a rock and a hard place.  Lets assume for the sake of discussion that Field Nation actually wants a balanced market where quality techs get paid properly.  Any movement from where we are to that end-goal state would necessarily result in the buyers, the people providing cash money to the platform, paying more.  So they have kind of painted themselves into a corner, and there is no good way out from here.

The end-game for this situation is ever spiralling lower payouts and lower job quality will eventually reduce Field Nation to irrelevance.  When that vacuum starts to arise, another platform that ensures the quality of the technicians but costs more to do the work will become attractive to the end users.

Field Nation could mitigate this by tiering, make it more obvious which techs are high and low quality, and have silver gold and platinum technicians that have a different payment structure, as well as establishing a secret and anonymous buyer rating system that the techs can see, say at quality silver or gold or above; and open the buyer ID's for techs who haven't worked with them yet.

Although this mitigation would be very effective (instead of costing the buyer more you are adding value aded services that the customer will be willing to pay more for), I do not anticipate it's uptake.  High grossing companies even in IT tend not to see the pothole until they actually hit it.  For the providers I recommend printing flyers and going door to door to pick up new clients locally.  When you are generating enough revenue to stand back and allow the platforms to hit bottom, the market will begin to recover, and techs will be able to eat again.

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#3 UPDATE EX-employee responds

I Agree 100% with This Posting.

AUTHOR: Mr.Foss - ()

 I Agree 100% with this Posting, and this is how Fieldnation runs there business along with others. It is and will always be a Buyers sided market, as us Technicians are Disposable/Expendable..

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