- Report: #405929
Complaint Review: Fifth Third Bank
| Fifth Third Bank www.fifththirdbank.com
Cincinnati, Ohio United States of America |
|
Fifth Third Bank Lies Fees and then repos Cinncinati Ohio
*UPDATE Employee: Let Me Know
*Consumer Comment: To Employee
*UPDATE Employee: Pay
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This report was posted on Ripoff Report on 12/29/2008 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fifth-Third-Bank/Cincinnati-Ohio/Fifth-Third-Bank-Lies-Fees-and-then-repos-Cinncinati-Ohio-405929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Let Me Know
AUTHOR: Seebothsides - (U.S.A.)
SUBMITTED: Wednesday, December 31, 2008
Employees are not aware of their legal obligations in handling many account issues - only the requirements the bank management tell them to employ. This is well established and documented.
The employees have very little empowerment to help on all but the most mundane issues, even middle management must defer to higher authorities for many out of the ordinary matters.
They have recently been exposed as being grossly uninformed of simple legal requirements for reporting of account information to the credit reporting bureaus - I would strongly recommend the poster to closely track all 3 major credit reports for next 12 months to ensure that 5/3 are not being 'economical with the truth' in their reporting.
In this case direct legal action was the only method of enforcing the Federal Credit Reporting Act on Fifth Third.
At the end of the day, yes, the consumer has a contractual obligation to keep up with payments and inform the bank of any change of circumstances - HOWEVER, the bank also has a contractual and legal obligation to service the account competently and appropriately.
The sooner the incompetent individuals that run these organizations realize that, the sooner we can see some truly loyalty earning companies receive the rewards they genuinely deserve....instead of this underhand 'justify our actions to ourselves and accountable to no one' abominable attitude.

