ED Magedson – Founder
Fifth Third Bank Fifth Third Bank Lousy Customer Service Nationwide
I have been trying with no success to simply correct my last name (due to divorce) on my auto loan with Fifth Third Bank. I believe at the rate things are going my car will be paid off before it is accomplished. The wait times to speak with someone in customer service are lengthy (and that is after locating the correct phone number, good luck).
The first time I called they gave me instructions and a fax number to send my divorce papers showing the legal change of my name. Not a word about a 24 hour time limit on the request, or a request number. I didn't get around to faxing the document for a couple days and after not hearing anything, called again. I was told the request had "timed out" because the fax wasn't received within 24 hours. So, start over.
Second attempt: I faxed it all to a different fax number and to the attention of the individual I spoke with, exactly as he directed. Today, I called to see if anything was happening and was told the same thing--that my request had again "timed out." After explaining that I had faxed the information a second time as directed within substantially less than 24 hours, I asked to speak with a supervisor.
Another l-o-n-g wait. The supervisor who finally answered listened well, but said that I had to fax it all again, and "had I put the REQUEST number on the other fax?" Well NO, I had not, because I had never been given a REQUEST number by EITHER of the customer service people I spoke with previously. As of this writing I will be faxing it all to them a THIRD time, directly to the attention of the supervisor--and to an entirely different fax number. She promised to handle it herself and get it to the installment loan department. We'll see . . .
If you can avoid this bank, do so. There are other options than dealing with these clowns; life's too short. And, by the way, I've made every payment perfectly on time for four years. I'm a perfect customer.
This report was posted on Ripoff Report on 08/21/2014 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fifth-Third-Bank/nationwide/Fifth-Third-Bank-Fifth-Third-Bank-Lousy-Customer-Service-Nationwide-1171369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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