Complaint Review: Figis - Marshfield Wisconsin
- Figis 3200 S Central Ave Marshfield, Wisconsin United States of America
- Phone: 800-422-3444
- Web: www.figis.com
- Category: Gift Shops
Figis Beware: Customer Service Not As Promised Marshfield, Wisconsin
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I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again.
I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later.
Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee.
Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future.
This report was posted on Ripoff Report on 12/17/2011 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/figis/marshfield-wisconsin-54449/figis-beware-customer-service-not-as-promised-marshfield-wisconsin-810698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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