Below is a letter sent to Financial Benefits in Champlain NY on June, 2004.
This letter and all materials was sent Certified Mail.I have spoken with several of thier customer rep's and not one of them until today ever told me that the company filed bankruptcy in February of the year (2004). I was informed by Lisa today (September 10 2004) that the company in question ( Financial Bebefits or World Global Benefits) had filed bankruptcy in February 2004. I then ask her why wasn't I informed about this when I first question them about my money dive month ago. She told me she didn't know why I wasn't informed.I then told her I would contact my lawyr and report them to the Better Business Bureau and this is what I am doing now. In speaking with one of their Customer Service Reps, I was told that they never received my certified package, so I provided all contacted my postal service here in Stockton, ca and they told me contact the postal service in Champlain Ny. I did contact the postal service in Champlain NY and they gave me all information about who signed for my certified, when and what time. I then information Financial Benefits and gave two of your reps all the information the postal service gave me. I was also told I could call everyday and inquired about money.
Per our conversation today 6/23/04 with one of your customer representatives (Sarah) explaining, the merchandise package i receivec is not what i ordered. I submitted all materials and information, as well as a cancelation notice within fifteen days from the date I received this package for a full refund of all my money minus shipping and transaction cost. My decision was based solely on the missed informed information that I received. The offer given to me was that, I would received a visa credit card with a limit os $2000.00. I have been patient, waiting for your company to send me a visa credit card. For three months, I have spoken to several ofl your repesentatives, who only gave me excuse after excuse of why I have not received a package for a debit mastercard. Even when I changed my address I called and informed your company. Fianlly today I received a package for a debit mastercard, for which I do not want or need, and this package still went to my old address (1731 Del Rio Drive Stockton, Ca 95209)
Haveing not received the right merchandise, I am requesting that you send me a full refund. S$269.00)
I shall be lookin forward to receiving my refund promptly. All package material sent to are being returned, as requested. Thank you for your immediately attention to the matter.
I hope that everything is being done to stop this company from repeating another fraudelent act agaist anyone else