- Report: #348371
Report - Rebuttal - Arbitrate
Complaint Review: Findlay Toyota
Findlay Toyota7733 Eastgate Road Henderson, Nevada U.S.A.
Findlay Toyota Salesman uses every lie in the "used car sales manual" to trick me into buying. Henderson Nevada
*Consumer Comment: URGENT UPDATE!! TOYOTA'S STOCK IS AT $68.54 on...
*Consumer Comment: Friendly Help said 'Next time, grow a spine, demonstrate some self respect.'
*Consumer Comment: Dear KATE, TOYOTA'S STOCK went as low as $71.90 today, and....
*Consumer Comment: DEAR KATE, I WILL 'GOOGLE' TOYOTA'S STOCK BELOW...
*Consumer Comment: Give 'em heck Kate
*Consumer Comment: Give 'em heck Kate
*Consumer Comment: Stick to your guns Kate
*Consumer Comment: just some information
*Consumer Comment: Kate, I think you need to calm down & reread without anger.
*Author of original report: I'm shocked and amazed
*Consumer Comment: Kate, you were not forced into anything....
*Consumer Comment: Awww gee, Kate, now you accuse me? Can't you do better? Well, I don't get ripped off!
*Author of original report: Mr. Friendly Advice
*Consumer Comment: So Findlay was cruddy to you on a prior visit, and you returned like a moth to the flame????
*Author of original report: Thanks for the Grow a spine advice.
*Consumer Comment: Aw, gee, Kate, why didn't you just LEAVE that dealership without buying?
*Consumer Comment: KATE! YOU SHOULD HAVE WALKED AWAY BECAUSE....
*Author of original report: Findlay Toyota Salesman uses every lie in the used car sales manual to trick me into buying
I stated what payment terms I was comfortable with and after many rounds back and forth we could not come to an agreement so I left the dealership.
Some of my main concerns were not overextending myself with payments I was not comfortable with and making sure I was driving off the lot with a vehicle that had a warranty.
The Salesman would not take no for an answer. He used ploys of lower cost of insurance (which is not true. My insurance is now more expensive since I traded in my Jeep), and extending my payments beyond my comfort zone of 60 months, so that I could afford this vehicle. He continually wanted me to overextend myself into a loan I was not comfortable with. I tried to explain to your salesman that the basis of good credit is being able to make payments and loan terms that do not overburden an individual. He would hear none of this and continued his barrage of reasons why I should purchase this vehicle.
Finally after I had put my foot down on the price, the salesman began using a new tactic. He knew the warranty had been an issue causing the payments to rise above what I was comfortable with and he knew that I would not purchase a used vehicle without a warranty. When I asked him originally about the remainder of the factory warranty, he assured me that the vehicle I was considering purchasing was still covered by at least a year of its original 36000 mile warranty.
The 3 year or 36000 mile term was blurred into just a 36000 mile warranty and he used the fact that the vehicle had only 26000 miles on it as his measuring stick. He told me I would still have 1 year or 10000 miles before the factory warranty expired. He told me of the reliability of Toyotas and if I really felt I needed an extended warranty, I could wait out the end of that warranty and purchase a Toyota extended warranty in a year when the 36000 mile warranty expired.
His last assurance and a deliberate lie about the warranty was the only reason I came back to the dealership. I did not want to overextend myself into a loan and if the salesman was correct I would be able to purchase a Toyota extended warranty down the road when my original expired, leaving me with the ability to purchase the vehicle that night with the payment terms I was comfortable with.
I was to find out this was all a lie after 2 hours of waiting at the dealership.
I asked the salesman what paperwork I would need to bring to the dealership to begin the finance process. He told me I wouldnt need to bring anything (this is an obvious lie as no one can ever get financing without proof of employment, bank statements, etc..). Another example of bold face lying and misinformation from the salesman.
As stated, I was made to wait at least 2 hours after arriving at the dealership before I was even seen by the finance department. I was introduced to the finance manager and he was the one to deliver the bad news about the warranty. Not only was the car out of its original factory 3yr/36000 mile warranty, but the Toyota extended warranty that the salesman assured me could be purchased anytime, was not a Toyota warranty at all. If I did not purchase a warranty that night, the car would be driven off the lot with no warranty. I did have the option of an aftermarket warranty, but tge finance manager assured me that it would be a waste as it does not cover the same items that Toyota warranty would cover and I would be paying more out of pocket.
It was unclear if I was now being swindled by the finance manager too, but the fact was this car was not warranted as promised by the salesman.
After all the paperwork was signed I was taken to the vehicle and sent home to await financing approval. The vehicle wasnt even filled with gas and the antenna wasnt on or in the vehicle at all. the salesman gave me a courtesy call a day later and when I informed him of this he told me the antenna must have been stolen and I could purchase another one from Findlay Toyota if I needed it.
I cant believe after all the lies and trickery, I am expected to purchase a part that should have been on the car the moment I drove it away. I wasnt even given a full tank of gas to go home in.
I am so unbelievably disappointed with my overall experience with Findlay Toyota. I feel I was bullied into purchasing this car and, the salesman used lies and trickery to get me to come back in after I had originally decided it was a bad Idea.
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This report was posted on Ripoff Report on 07/07/2008 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Findlay-Toyota/Henderson-Nevada-89011/Findlay-Toyota-Salesman-uses-every-lie-in-the-used-car-sales-manual-to-trick-me-into-buy-348371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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