Placed an order online through Steve Hirsch the owner of FineLinens.com in New York, NY. Steve was pleasant enough when we placed the order. First quoting my boyfriend a price of $400 for a luxury sheet set with shipping included. We placed the order and that is where the pleasantries abruptly ended.
Received the sheets that we ordered in "Ivory" in a bizarre cream color and even though they were supposedly custom made for our 12 inch mattress they were huge. I have a pretty discerning eye...I can understand that there may be variations of Ivory...but to receive the sheets in some kind of ugly cream color...well that was a shock. Not to mention the size of the sheets. These literally leave copious amounts of extra material and have flaps and huge pockets around our mattress. Custom made for our mattress? Far from it.
Much to our chagrin when we called Steve back he played a game of "cover your a**." Claiming that he told my boyfriend on the original quotation that there was no returns on custom made orders. Of really? Well I am sorry Steve...that never happened. Not once was the return policy mentioned, brought up, or discussed....with either of us. We would never order sheets from a retailer over 1000 miles away that we wouldn't have the ability to return.
Steve quickly became arrogant, condescending, and rude. Mocking us telling me to "put on your big girl pants and try to dispute the charge." Yes Steve...I will do just that...will put on my big girl pants...will win the dispute and I will get my $400 back.
Quick work of advice. Never deal with Steve Hirsch or anyone at FineLines.com. They don't stand behind their product and take their arrogant, bullying "New York" approach to dealing with customers.